Principal Engineer

3 weeks ago

delhi, India Aspect Software Full time

PRIMARY ROLE & RESPONSIBILITIES

- Analyzes, designs, programs, debugs, and does ongoing modification of software components.
- Code may be used in commercial end-user applications, prototypes, or in test tools or other supporting programs.
- Using the required programming languages and other technologies, writes code, completes programming, and performs testing and debugging of applications.
- May interact with internal cross-functional members to better understand system requirements and/or necessary modifications.
- Responsible for the design, development, testing, documentation and analysis of modules or features of new or upgraded software systems and products.
- Develops and/or executes implementation according to project plans and priorities.
- May participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, and so forth.
- Troubleshoot, analyze, replicate, regress and resolve complex field software problems escalated to engineering.
- Come up with solutions/implementations to consistently improve product stability, scalability, and performance.
- Design implement and test, escalated enhancement feature requests to enhance functionality as needed with minimal risk to existing product stability, reliability and performance.
- Responsible for handling critical customer problems in real-time and developing code fixes or enhancements to be included in future code releases or patches.
- Reproduce customer issues and resolve them by either establishing a workaround or a solution, or by debugging and creating a bug fix.
- Work with support engineers, professional services and sales engineers to investigate and handle customer and field escalated cases.
- Writes reusable and well documented code.
- Develops and/or executes implementation according to project plans and priorities.
- May participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, and so forth.
- Provides estimated timelines for issues reported from the field.
- Proactively identify non-compliance of code against requirements/standards/design and raise defects.
- Work with members in the organization across various time zones.

SPECIALIZED KNOWLEDGE & SKILLS

- Knowledge of engineering tools, methods and processes.
- Knowledge of agile development and the SCRUM framework.
- Understanding of object-oriented development principles and best practices.
- Ability to communicate complex information to internal audiences.
- Strong teamwork skills.
- Works on projects of moderate scope and complexity.
- Performs moderate to complex code, design analysis, testing or experimentation on segments of projects. Provides time estimates and schedules.
- Ability to use technical concepts to initiate alternatives, develop or modify existing designs or techniques.
- Team member on more complex projects.
- Strong passion for product security.

JOB REQUIREMENTS

- Familiarity with contact center concepts.
- Minimum 7 years of experience in SQL Server Database
- Experience in SQL Server Database
- Minimum 7 Years of experience in SQL Server Analysis Server
- Minimum 3 years of experience in C#
- Bachelors’ degree in CS or related discipline required
- Minimum 3 years using Microsoft Visual Studio as an IDE to develop software applications for the Microsoft Windows platform required.
- Experience using Bitbucket/GIT

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