Customer Support Ambassador

6 days ago

nagpur, India beBeeCustomerSupport Full time

Job Title: Customer Support AmbassadorThe Role Overview:We're on a mission to deliver exceptional customer experiences through proactive and empathetic support. As a Customer Support Ambassador, you'll be the first point of contact for our users, ensuring seamless communication across various digital channels.Main Responsibilities:Handle incoming and outgoing customer interactions with professionalism and empathy, using IVR systems, WhatsApp Business, RCS, chat, and email channels.Manage customer queries, complaints, and feedback by resolving issues promptly and escalating cases when necessary.Maintain high levels of customer satisfaction through prompt and accurate support.Monitor and manage automated communication workflows, collaborating with tech and product teams to improve response flows and enhance automation logic.Key Requirements:1–3 years of experience in customer support, preferably in fintech, e-commerce, or telecom sectors.Excellent verbal and written communication skills (English & Hindi; regional languages are a plus).Familiarity with tools such as Freshdesk, Zendesk, Twilio, Interakt, or similar platforms.Ability to multitask, manage time efficiently, and remain calm under pressure.Strong understanding of customer behavior and empathy-driven communication.Why Work with Us:Work in a fast-growing fintech environment redefining digital customer experience.Opportunity to learn automation-driven support operations.Collaborative culture focused on innovation, empathy, and growth.

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