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Support Specialist

2 months ago

mumbai, India GLG Full time

Position Overview: Project Support Specialist

GLG is seeking a highly motivated and enthusiastic individual to join the Project Support team in Mumbai. Project Support Specialists (PSS) are responsible for facilitating interactions between GLG’s clients and Council Members. Council Members are industry experts including global Key Opinion Leaders and senior industry executives working with GLG in a consultative capacity.
To facilitate these engagements, the PSS will work closely with both client-facing GLG Client Solutions professionals and GLG’s sophisticated client base, which ranges from hedge fund managers to partners at private equity firms and project managers at top-tier consulting firms and Fortune 1000 companies.

As a Project Support Specialist, you will develop a deep understanding of GLG’s business model and end-client markets as well as acquire incredible client service experience in a dynamic, high-intensity environment.

Key Responsibilities:
• Facilitate interactions between GLG clients in APAC and requested Network Members (experts) based in USA
• Navigate requests with complex compliance requirements and client-specific preferences.
• Establish and build strong working relationships with APAC Client Solutions partners.
• Engage Network Members daily to understand their capabilities and knowledge on specific client requests.
• Interview prospective industry leaders as needed and capture critical data in GLG’s extensive profile management systems.
• Successfully execute against project objectives, seeing each project through to completion
• Appreciate the urgency of competing projects and prioritize accordingly.
• Demonstrate adaptability in a fast-paced, dynamic work environment.

Required Skills:
• Superior communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person.)
• 1-3 years of work experience preferably working Internet Research/Head Hunting/Recruitment/Market Research/Administration/Customer Service/Customer Support
• Bachelor‘s degree or higher from a top tier university
• Excellent fluency in (written and oral) English • This role is for US Shifts starting from 5pm onwards.

The following factors will strengthen an applicant’s candidacy:
• Demonstrate adaptability in a fast-paced, dynamic work environment.
• Superior communication and interaction skills, including demonstrated
• oral and written abilities.
• Demonstrate commitment and attention to detail, ideally in a high-volume, fast-paced environment;
• Strong problem-solving skills.
• Passion for fast-paced learning, especially in a technology-enabled environment.
• Passion for sales and conversation, especially a successful track record in phone sales or outreach.
• Ability to communicate and manage relationships across the full professional spectrum including senior colleagues and extremely senior external professionals;
• Interest in building a business and in all business-building related activities.

We seek bright, positive, and flexible people who also:
• Act with the highest integrity and professionalism in all their endeavors
• Think creatively and focus on opportunities for growth.
• Express a strong desire to work in a team.
• Demonstrate the ability and initiative to handle increasing responsibility over time