Chief Customer Advocate

6 days ago


tumakuru, India beBeeCustomerExperience Full time

Role OverviewA Customer Experience Specialist will be responsible for streamlining various processes, managing customer-centric communication channels, handling customer concerns, and owning customer relationships.Main Responsibilities:Manage all customer-centric communication channels – including app and website chat flows – while maintaining key performance metricsHandle customer complaints end-to-end: direct them to the right solutions, follow up with internal teams, and ensure satisfactionOwn external-facing customer relationships, primarily with users based in the USAUtilize CRM tools to manage the customer lifecycle and track engagementIdentify and remove process barriers; suggest improvements to management and automate repetitive workflowsWork on community engagement strategies to drive retention and reduce churnRelay customer insights and feedback to product, operations, and engineering teams to inform key decisionsKey skills include effective communication, problem-solving, and relationship-building. The ideal candidate will have experience in a similar role and be able to adapt to changing priorities.



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