Customer Experience Specialist
1 week ago
About the RoleAs a Customer Service Agent, you will be responsible for managing customer conversations across various platforms with care and precision. Your mission will be to ensure timely resolution of customer queries while exceeding expectations.You will work closely with cross-functional teams to drive resolution, provide contextual insights, and act as the customer's internal advocate. This role requires adaptability, ownership, and a willingness to go the extra mile to solve complex issues.Key Responsibilities:Troubleshoot and resolve issues within defined SLAsCollaborate with team members and other departments to ensure timely resolutionWork closely with account management, onboarding, product and engineering teams to unblock complex cases and ensure delivery on commitmentsStay updated on product features to ensure customers receive the most accurate informationCapture and report customer feedback from tickets, chat, NPS, or other channelsExcellent written and verbal communication skills, especially email writing with a natural, free-hand toneStrong time management: You're reliable, proactive, and effective while working independentlyDeep empathy for the customer with a mindset that prioritizes their experienceProcess discipline: detail-oriented with 100% follow-through on action items and proceduresDemonstrated ownership, willing to go the extra mile to solve complex issuesHigh agency, You can make decisions and drive initiatives independentlyAdditional RequirementsPrior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc.Willingsness to work in North America shift(PST time-zone)
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Nepali Customer Experience Specialist
7 days ago
tumakuru, India beBeeCustomer Full timeJob Title:Nepali Customer Support SpecialistAbout the Role:This is an exciting opportunity to work in a customer-centric environment, delivering exceptional support to clients via multiple channels. As a Nepali Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty.Key Responsibilities:Resolve customer...
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Customer Experience Specialist
1 week ago
tumakuru, India beBeeCustomerSupport Full timeJob OverviewCookd is a digital-first FMCG brand that’s reimagining how India cooks.We create innovative food solutions like All-in-One Masala Mixes developed by professional chefs and deliver to customers across the world.We make cooking easy, quick, and delicious, giving every kitchen the upgrade it deserves.To ensure all Cookd existing and potential...
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Travel Experience Specialist
1 week ago
tumakuru, India beBeeHoliday Full timeAbout UsWe specialise in customised domestic and international holidays.Our Holiday Specialists meticulously design trips tailored to your pace, and travel style.Key Features:End-to-end services such as flights, hotels, visas, insurance, and curated experiences.A wide range of options for you to choose from.What We Offer:Domestic Holidays: Explore the beauty...
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Customer Engagement Specialist
2 weeks ago
tumakuru, India beBeeCommunication Full timeJob Title: Customer Engagement SpecialistJob Description:As a Customer Engagement Specialist, you will play a vital role in connecting with potential learners from around the world. You will engage with participants before and after webinars or masterclasses to guide them on the next steps.Build instant rapport, understand their goals, and recommend the...
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Virtual Customer Support Specialist
2 weeks ago
tumakuru, India beBeeVulnerability Full timeBusiness Opportunities in Remote SupportWe are seeking a skilled professional to join our team as a remote support specialist. In this role, you will play a key part in delivering exceptional customer service by assisting with day-to-day application issues on various operating systems.About the Role:You will be responsible for managing remote desktops,...
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Customer Experience Lead
7 days ago
tumakuru, India beBeeCustomerSupport Full timeWe are seeking a seasoned professional to lead our customer support team. The ideal candidate will have a proven track record of managing and scaling a support team in a fast-paced environment.The successful candidate will possess strong leadership, coaching, and motivational skills.In this role, you will be responsible for:Developing and implementing...
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tumakuru, India beBeeCustomerService Full timeAs an automotive spare parts customer service specialist, your role involves being the primary point of contact for customers seeking assistance with their automotive needs.The key responsibilities include managing daily customer interactions, conducting product sales, processing returns, identifying customer requirements, handling complaints, maintaining...
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Customer Experience Strategist
2 weeks ago
tumakuru, India beBeeGrowth Full timeJob Title: Manager CRM **Job Description**We are seeking a highly skilled Manager CRM to spearhead our growth initiatives and engage our ever-growing user base. As a key function in marketing for our global business, this role is responsible for developing strategies and executing plans to enhance reactivation metrics. The ideal candidate will have...
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Culture Experience Lead
2 weeks ago
tumakuru, India beBeeSpecialist Full timeJob OverviewThe People and Culture Specialist will play a pivotal role in shaping the employee experience and driving operational excellence. This dynamic individual will be responsible for managing the employee lifecycle, ensuring they feel supported, informed, and engaged.Onboarding and Offboarding: Develop and execute high-touch experiences that set the...
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Global Customer Experience Advocate
1 week ago
tumakuru, India beBeeCustomerService Full timeUnlock a World of Opportunities in US Travel Customer ServiceJob Title: Customer Service RepresentativeWe are seeking talented and motivated individuals to join our virtual team as a Customer Service Representative. This is an exciting opportunity to provide world-class customer support services for international travelers.Key Responsibilities:Handle inbound...