Customer Experience Specialist

1 week ago


tumakuru, India beBeeCommunication Full time

About the RoleAs a Customer Service Agent, you will be responsible for managing customer conversations across various platforms with care and precision. Your mission will be to ensure timely resolution of customer queries while exceeding expectations.You will work closely with cross-functional teams to drive resolution, provide contextual insights, and act as the customer's internal advocate. This role requires adaptability, ownership, and a willingness to go the extra mile to solve complex issues.Key Responsibilities:Troubleshoot and resolve issues within defined SLAsCollaborate with team members and other departments to ensure timely resolutionWork closely with account management, onboarding, product and engineering teams to unblock complex cases and ensure delivery on commitmentsStay updated on product features to ensure customers receive the most accurate informationCapture and report customer feedback from tickets, chat, NPS, or other channelsExcellent written and verbal communication skills, especially email writing with a natural, free-hand toneStrong time management: You're reliable, proactive, and effective while working independentlyDeep empathy for the customer with a mindset that prioritizes their experienceProcess discipline: detail-oriented with 100% follow-through on action items and proceduresDemonstrated ownership, willing to go the extra mile to solve complex issuesHigh agency, You can make decisions and drive initiatives independentlyAdditional RequirementsPrior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc.Willingsness to work in North America shift(PST time-zone)



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