General Manager- Grievance
3 days ago
Key Roles & Responsibilities:Grievance Management:
- Oversee and manage the entire grievance process, ensuring timely resolution of customercomplaints and grievances related to health insurance policies.
- Ensure adherence to regulatory guidelines and company policies for grievance redressal.
- Implement and monitor grievance handling procedures to ensure compliance with IRDAI(Insurance Regulatory and Development Authority of India) regulations.Customer Relations:
- Act as the primary point of contact for escalated grievances and ensure effective communicationwith customers, addressing their concerns professionally and empathetically.
- Work towards improving customer satisfaction and retention by addressing and resolvinggrievances efficiently.Process Improvement:
- Analyze trends in grievances to identify root causes and areas for improvement.
- Recommend and implement process enhancements to reduce the occurrence of complaints andimprove the overall customer experience.Team Management:
- Lead and mentor a team of grievance officers, ensuring they are well-trained and motivated tohandle customer issues effectively.
- Set clear performance goals and monitor the team's performance against these goals.Reporting and Compliance:
- Prepare and present regular reports on grievance handling and resolution to seniormanagement and regulatory bodies.
- Ensure that all grievances are documented accurately and resolved within the regulatorytimelines.Stakeholder Management:
- Collaborate with other departments (like claims, underwriting, and customer service) toensure that grievances are resolved in a coordinated and efficient manner.
- Liaise with regulatory authorities, such as IRDAI, on matters related to grievance redressal.Training and Development:
- Conduct regular training sessions for the team on new policies, regulations, and best practicesin grievance handling.
- Promote a culture of continuous improvement within the grievance department.Key Requirements – Education & CertificatesNeed MBBS with 5 to 8 years of experienceCandidate from TPA/ Broking companies will be preferredCandidate in Claim Process or Customer facing role is mandatory
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General Manager- Grievance(MBBS Doctor )
1 week ago
uttar pradesh, India Navvyasa Consulting Full timeKey Roles & Responsibilities: Grievance Management: • Oversee and manage the entire grievance process, ensuring timely resolution of customer complaints and grievances related to health insurance policies. • Ensure adherence to regulatory guidelines and company policies for grievance redressal. • Implement and monitor grievance handling procedures to...
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General Manager- Grievance(MBBS Doctor )
4 weeks ago
uttar pradesh, India Navvyasa Consulting Full timeKey Roles & Responsibilities:Grievance Management:• Oversee and manage the entire grievance process, ensuring timely resolution of customercomplaints and grievances related to health insurance policies.• Ensure adherence to regulatory guidelines and company policies for grievance redressal.• Implement and monitor grievance handling procedures to ensure...
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