Grievance Redressal Officer
4 months ago
OBJECTIVE OF THE ROLE
Provide appropriate resolution for consumer grievances and provide seamless customer experience
KEY RESPONSIBILITIES
- Accountable for customer grievances at the Grievance Desk, service levels and deliverables in lines with IRDA guidelines
- Accountable for resolution of complaints directly escalated by IRDA Chairman and Grievance Team
- Accountable for resolution of complaints from Office, Legal & ombudsman and escalated complaints from the media
- Responsible for regular coordination with IRDA Grievance office for implementation of new guidelines, circulars pertaining to policyholders protection and grievance management
- Responsible for coordination with IRDA IT cell to streamline IGMS system for automated Grievance Management
- Drive reduction of complaints across Sales, Branches, Voice Centers.
Eligibility Criteria:
Work Experience : 6-7 years of relevant experience in customer service (with at least 3-4 years in a leadership roles)
Educational Qualifications: Graduates/Post Graduates
Other skill set:
- Team handling experience of 3-4 years
- Sharp understanding of processes, customer needs and techniques and translating the same into speedy and viable action
- Good Execution Skills
- Sound Communication & Presentation Skills Fluent in English & Hindi
- Strong interpersonal skills
- Preferably from the insurance industry
**Job Types**: Full-time, Part-time, Permanent, Fresher
Pay: From ₹30,000.00 per month
Expected hours: 9 per week
Schedule:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 3 years (preferred)
- Redressal Officer: 4 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
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