Grievance Redressal Officer
1 week ago
OBJECTIVE OF THE ROLE
Provide appropriate resolution for consumer grievances and provide seamless customer experience
KEY RESPONSIBILITIES
- Accountable for customer grievances at the Grievance Desk, service levels and deliverables in lines with IRDA guidelines
- Accountable for resolution of complaints directly escalated by IRDA Chairman and Grievance Team
- Accountable for resolution of complaints from Office, Legal & ombudsman and escalated complaints from the media
- Responsible for regular coordination with IRDA Grievance office for implementation of new guidelines, circulars pertaining to policyholders protection and grievance management
- Responsible for coordination with IRDA IT cell to streamline IGMS system for automated Grievance Management
- Drive reduction of complaints across Sales, Branches, Voice Centers.
Eligibility Criteria:
Work Experience : 6-7 years of relevant experience in customer service (with at least 3-4 years in a leadership roles)
Educational Qualifications: Graduates/Post Graduates
Other skill set:
- Team handling experience of 3-4 years
- Sharp understanding of processes, customer needs and techniques and translating the same into speedy and viable action
- Good Execution Skills
- Sound Communication & Presentation Skills Fluent in English & Hindi
- Strong interpersonal skills
- Preferably from the insurance industry
**Job Types**: Full-time, Part-time, Permanent, Fresher
Pay: From ₹30,000.00 per month
Expected hours: 9 per week
Schedule:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 3 years (preferred)
- Redressal Officer: 4 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
-
Customer Grievance Officer
2 weeks ago
madhya pradesh, India Airtel Payments Bank Full timeAirtel Payments Bank is actively seeking motivated and dedicated talent to join our dynamic team as Customer Grievance Officers .Base Location : GunaOffice tagging Location: GwaliorResponsibilitiesResolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined...
-
Grievance Officer
3 months ago
Noida, India Nasscom Full time**Location, Department Unit and Reporting**: - Location: - Noida - Department: - IT-ITeS SSC - Reporting To: - Executive Director-Governance & Compliance.IT-ITeS,SSC **Job Details/ Criteria**: - Basic Functions/ Job Responsibility: Position Overview: As a Grievance Officer in the Skilling Segment, of the IT-ITeS Sector Skill Council, the officer’s...
-
General Manager- Grievance(MBBS Doctor )
2 weeks ago
uttar pradesh, India Navvyasa Consulting Full timeKey Roles & Responsibilities:Grievance Management:• Oversee and manage the entire grievance process, ensuring timely resolution of customercomplaints and grievances related to health insurance policies.• Ensure adherence to regulatory guidelines and company policies for grievance redressal.• Implement and monitor grievance handling procedures to ensure...
-
General Manager- Grievance(MBBS Doctor )
1 week ago
Noida, India Navvyasa Consulting Full timeKey Roles & Responsibilities: Grievance Management: • Oversee and manage the entire grievance process, ensuring timely resolution of customer complaints and grievances related to health insurance policies. • Ensure adherence to regulatory guidelines and company policies for grievance redressal. • Implement and monitor grievance handling...
-
General Manager- Grievance(MBBS Doctor )
2 weeks ago
Noida, India Navvyasa Consulting Full timeKey Roles & Responsibilities:Grievance Management:• Oversee and manage the entire grievance process, ensuring timely resolution of customercomplaints and grievances related to health insurance policies.• Ensure adherence to regulatory guidelines and company policies for grievance redressal.• Implement and monitor grievance handling procedures to ensure...
-
General Manager- Grievance(MBBS Doctor )
2 weeks ago
Noida, India Navvyasa Consulting Full timeKey Roles & Responsibilities: Grievance Management: • Oversee and manage the entire grievance process, ensuring timely resolution of customer complaints and grievances related to health insurance policies. • Ensure adherence to regulatory guidelines and company policies for grievance redressal. • Implement and monitor grievance handling procedures to...
-
General Manager- Grievance
4 days ago
Noida Sector 12, India Navvyasa Consulting Full timeKey Roles & Responsibilities:Grievance Management:- Oversee and manage the entire grievance process, ensuring timely resolution of customercomplaints and grievances related to health insurance policies.- Ensure adherence to regulatory guidelines and company policies for grievance redressal.- Implement and monitor grievance handling procedures to ensure...
-
General Manager- Grievance
4 days ago
Noida Sector 12, India Navvyasa Consulting Full timeKey Roles & Responsibilities:Grievance Management:-Oversee and manage the entire grievance process, ensuring timely resolution of customercomplaints and grievances related to health insurance policies.-Ensure adherence to regulatory guidelines and company policies for grievance redressal.-Implement and monitor grievance handling procedures to ensure...
-
Customer Relationship Executive
3 months ago
Noida, Uttar Pradesh, India Ojasvin Group Full time_**Department**:Grievance_ - **Reporting Person**: Chief Managing Director_ - **Location**:Sector 63, Noida_ - **Experience**:Minimum 1 yr. exp._ - The role will be based on correction / corrective action / preventive measures taken for incidents across organization. Actively engage with Clients to understand all incidents in detail. Manages certain...
-
Welfare Officer-msw or Mba in HR&ir
4 months ago
Noida, India Praxis Consultants Full time**Welfare officer-MSW OR MBA in HR&IR**: Full Time - Noida - Posted 2 days ago **Roles and Responsibilities** - Puts forward the grievances & recommendations of employees to management and help management take right decision. - To establish effective communication between management and workers in order to resolve differences between employer and employee...
-
811-cec Officer-inbound-digital Banking Kotak
3 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Full time**811 Digital - Outbound Officer **811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...
-
Monitoring and Evaluation Expert
3 months ago
Lucknow, Uttar Pradesh, India CRISIL Full timeFull-time deployment as Monitoring and Evaluation Expert as part of state-level PMU for Direcorate of Urban Transport, Uttar Pradesh. Responsibilities will include: - Collect data/information of the ongoing/ proposed city bus and related infrastructure projects and develop framework for monitoring; - Analyze data collected from City Transport SPVs and...
-
Manager - Health Claims - Noida ( Only Medicos )
2 weeks ago
uttar pradesh, India TATA AIG General Insurance Company Limited Full timeMedicos Only - BAMS and BHMSTata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better...
-
Service Officer-branch Banking-branch Banking
3 weeks ago
Lucknow, Uttar Pradesh, India Kotak Mahindra Full time**Service Officer - Department- Retail Liabilities - Branch Banking- Location- Hyderabad- Reporting Relationships- Service Manager / Branch Manager / Branch Operations Manager / Authoriser / Lobby Manager- Grade Name- Assistant Manager- Grade- M1 **Job Role: Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and...
-
Customer Relationship Executive
2 weeks ago
uttar pradesh, India Vital Radiology Services India Full timeAbout usVital Radiology Services Ltd. is a wholly owned subsidiary of Vital Healthcare Group UK, led by a team of expert UK medical professionals with extensive collaborative experience across the healthcare sector. Originally set up to provide radiology reporting services to the UK / India public and private healthcare sectors, over the past 7 years we have...
-
Patient Care Taker
3 months ago
Ghaziabad, Uttar Pradesh, India SHARP SIGHT CENTER Full timei Report 10 minutes prior to the OPD starts. - To ensure OPD checklist is folowed step by step. - Welcome the patient with smile - Introduce yourself to the patient - Record AR/NCT - Escort patient to the waiting area/ OPD chamber. - Coordinate with doctors/ optometrist and call the patients by name when their turn comes. - For dilation, first check the...
-
Home Care Nurse
3 months ago
Lucknow, Uttar Pradesh, India Max Healthcare (Max@Home) Full timeNursing staff, coordination and management of nursing services rendered to patients and families. - Performance of comprehensive nursing assessments of potential home care patients, and periodic reassessments according to policy. - Development, review and modification of plans of care for patients based on nursing assessments and doctor’s advice. Training,...
-
Welfare Officer
4 months ago
Vijayawada, Andhra Pradesh, India Hindustan Coco-Cola Beverages Full timeJOB TITLE: TL - HR (Welfare Officer) - Vertical: Human Resources - Job Function /Sub Function: Factory HR - JOB OBJECTIVES: To ensure systematic implementation of welfare initiatives in the factory to leverage human resources for higher people productivity, greater quality and cost consciousness, and harmonious industrial relations. - JOB RESPONSIBILITIES -...
-
Welfare Officer
3 months ago
Noida, India Nisvan HR Solution Pvt Ltd Full timeWe have urgent hiring for HR Welfare officer for Noida location Industry: - FMCG industry **Job Responsibility** - Joining & Induction Formalities - Handling day to day Grievance - Training & Development - Committee meeting - Employee Engagement - Day to day activities for the social compliances. - Exit Interview - Time Office Management - Administrative...
-
Assistant Registrar
3 months ago
Bhanpur, Bhopal, Madhya Pradesh, India People's University Full time_**Asst.Registrar - Examination**_ - **Roles & Responsibilities**:_ - **. To manage data including accurate records of graduates and **_ - **entry/exit information.**_**: - To provide back-up for records and registration services, **_ - **including registering students, issuing transcripts, answering **_ - **phones, reporting grades and working special...