Information Technology Help Desk Support

IT Helpdesk Desktop Support Engineer

Location

Work Type: Full-time | Rotational Shifts (24/7 including weekends and public holidays)

Job Summary

We are hiring a proactive and technically skilled IT Helpdesk Desktop Support Engineer to join our dynamic support team. You will provide remote technical support to our clients, primarily in the hospitality sector, including hotels. Your role will involve resolving issues related to desktops, networks, business-critical applications (PMS, POS, finance systems), and cloud services like Office 365 and Mimecast.

Key Responsibilities:

Remote Technical Support

Handle desktop, software, mobile device, and basic network issues via phone, email, and ServiceNow.

Hotel Applications Support

Troubleshoot and support:

PMS (e.g., Opera),POS (e.g., Micros 3700, Simphony, Touche),FMC, Infor Sun Systems, and other hospitality/finance systems,Interface-related issues across systems

Microsoft 365 & Active Directory:

Manage Outlook, Teams, SharePoint, and perform AD tasks (user creation, access control, GPO).

User Lifecycle Management:

Onboard/offboard users, provision accounts, and manage permissions.

Security Tools Support:

Monitor and manage Mimecast Email Security Gateway

Maintain endpoint antivirus solutions

Peripheral Support

Install and troubleshoot printers, scanners, and other devices.

Basic Networking

Resolve IP conflicts, DNS/DHCP issues, and connectivity problems.

Collaboration & Escalation

Work with infrastructure/network teams for complex issues.

Incident & Request Management

Log and resolve tickets using ServiceNow, ensuring proper documentation and closure.

Patch Management

Ensure timely OS and security updates.

Customer Service

Deliver clear, courteous, and effective support to users with varying IT proficiency. Job Summary

We are hiring a proactive and technically skilled IT Helpdesk Desktop Support Engineer to join our dynamic support team. You will provide remote technical support to our clients, primarily in the hospitality sector, including hotels. Your role will involve resolving issues related to desktops, networks, business-critical applications (PMS, POS, finance systems), and cloud services like Office 365 and Mimecast.

Key Responsibilities

Remote Technical Support

Handle desktop, software, mobile device, and basic network issues via phone, email, and ServiceNow.

Hotel Applications Support

Troubleshoot and support:

• PMS (e.g. Opera)
• POS (e.g. Micros 3700, Simphony, Touche)
• FMC, Infor Sun Systems, and other hospitality or finance systems
• Interface-related issues across systems

Microsoft 365 and Active Directory

• Manage Outlook, Teams, SharePoint
• Perform AD tasks such as user creation, access control, and Group Policy Object (GPO) management

User Lifecycle Management

• Onboard and offboard users
• Provision accounts and manage permissions

Security Tools Support

• Monitor and manage Mimecast Email Security Gateway
• Maintain endpoint antivirus solutions

Peripheral Support

• Install and troubleshoot printers, scanners, and other devices

Basic Networking

• Resolve IP conflicts, DNS or DHCP issues, and connectivity problems

Collaboration and Escalation

• Work with infrastructure and network teams for complex issues

Incident and Request Management

• Log and resolve tickets using ServiceNow, ensuring proper documentation and closure

Patch Management

• Ensure timely operating system and security updates

Customer Service

• Deliver clear, courteous, and effective support to users with varying levels of IT proficiency

Let me know if you want this formatted for a resume, job board, or internal documentation.

Qualifications:

Education Diploma or Bachelor's in IT, Computer Science, or related field

Experience 1–2+ years in IT helpdesk or remote desktop support

Hospitality industry experience is a strong plus

Technical Skills

Windows OS, Office 365, Active DirectoryPMS (Opera), POS (Micros, Simphony, Touche), FMC, Infor Sun SystemsBasic networking (IP, DNS, DHCP)

Mimecast, antivirus management toolsServiceNow or similar ITSM platformsBeyond Trust Remote Support(Bomgar) tool knowledge

Soft Skills:

• Strong communication and problem-solving skills
• Ability to prioritize and work under pressure
• Customer-oriented mindset

What We Offer:

• Competitive salary and benefits
• Training and professional development opportunities
• Collaborative and supportive work environment

How to Apply:

📧 Send your resume and cover letter to:

IT Helpdesk Desktop ,Support PMS, Opera, POS ,Micros Simphony, Office 365 Active, Directory, Mimecast, ServiceNow ,Malayalam Malayali Kerala Hospitality