Information technology help desk support

IT Helpdesk Desktop Support Engineer Location Work Type: Full-time | Rotational Shifts (24/7 including weekends and public holidays) Job Summary We are hiring a proactive and technically skilled IT Helpdesk Desktop Support Engineer to join our dynamic support team. You will provide remote technical support to our clients, primarily in the hospitality sector , including hotels. Your role will involve resolving issues related to desktops, networks, business-critical applications (PMS, POS, finance systems), and cloud services like Office 365 and Mimecast . Key Responsibilities: Remote Technical Support Handle desktop, software, mobile device, and basic network issues via phone, email, and Service Now. Hotel Applications Support Troubleshoot and support: PMS (e.g., Opera), POS (e.g., Micros 3700, Simphony, Touche), FMC, Infor Sun Systems, and other hospitality/finance systems, Interface-related issues across systems Microsoft 365 & Active Directory: Manage Outlook, Teams, Share Point, and perform AD tasks (user creation, access control, GPO). User Lifecycle Management: Onboard/offboard users, provision accounts, and manage permissions. Security Tools Support: Monitor and manage Mimecast Email Security Gateway Maintain endpoint antivirus solutions Peripheral Support Install and troubleshoot printers, scanners, and other devices. Basic Networking Resolve IP conflicts, DNS/DHCP issues, and connectivity problems. Collaboration & Escalation Work with infrastructure/network teams for complex issues. Incident & Request Management Log and resolve tickets using Service Now , ensuring proper documentation and closure. Patch Management Ensure timely OS and security updates. Customer Service Deliver clear, courteous, and effective support to users with varying IT proficiency. Job Summary We are hiring a proactive and technically skilled IT Helpdesk Desktop Support Engineer to join our dynamic support team. You will provide remote technical support to our clients, primarily in the hospitality sector, including hotels. Your role will involve resolving issues related to desktops, networks, business-critical applications (PMS, POS, finance systems), and cloud services like Office 365 and Mimecast. Key Responsibilities Remote Technical Support Handle desktop, software, mobile device, and basic network issues via phone, email, and Service Now. Hotel Applications Support Troubleshoot and support: PMS (e.g. Opera) POS (e.g. Micros 3700, Simphony, Touche) FMC, Infor Sun Systems, and other hospitality or finance systems Interface-related issues across systems Microsoft 365 and Active Directory Manage Outlook, Teams, Share Point Perform AD tasks such as user creation, access control, and Group Policy Object (GPO) management User Lifecycle Management Onboard and offboard users Provision accounts and manage permissions Security Tools Support Monitor and manage Mimecast Email Security Gateway Maintain endpoint antivirus solutions Peripheral Support Install and troubleshoot printers, scanners, and other devices Basic Networking Resolve IP conflicts, DNS or DHCP issues, and connectivity problems Collaboration and Escalation Work with infrastructure and network teams for complex issues Incident and Request Management Log and resolve tickets using Service Now, ensuring proper documentation and closure Patch Management Ensure timely operating system and security updates Customer Service Deliver clear, courteous, and effective support to users with varying levels of IT proficiency Let me know if you want this formatted for a resume, job board, or internal documentation. Qualifications: Education Diploma or Bachelor's in IT, Computer Science, or related field Experience 1–2+ years in IT helpdesk or remote desktop support Hospitality industry experience is a strong plus Technical Skills Windows OS, Office 365, Active Directory PMS (Opera), POS (Micros, Simphony, Touche), FMC, Infor Sun Systems Basic networking (IP, DNS, DHCP) Mimecast, antivirus management tools Service Now or similar ITSM platforms Beyond Trust Remote Support(Bomgar) tool knowledge Soft Skills: Strong communication and problem-solving skills Ability to prioritize and work under pressure Customer-oriented mindset What We Offer: Competitive salary and benefits Training and professional development opportunities Collaborative and supportive work environment How to Apply: ???? Send your resume and cover letter to: IT Helpdesk Desktop , Support PMS, Opera, POS , Micros Simphony, Office 365 Active, Directory, Mimecast, Service Now , Malayalam Malayali Kerala Hospitality