Information technology support specialist
21 hours ago
Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 9am - 5pm EST Monday to Friday Fully remote Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) Comp TIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services – User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits: Paid sick time Paid time off Provident Fund Work from home Department: Managed Services
-
Information Technology Support Specialist
6 days ago
Bangalore, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a...
-
Information Technology Support Specialist
5 days ago
bangalore, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
-
Information technology support specialist
21 hours ago
Bangalore, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2 B customers alike. As a leading Modernization Engineering company, we aim...
-
Information Technology Support Specialist
6 days ago
Bangalore, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we...
-
Information Technology Support Specialist
5 days ago
bangalore, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
-
Information Technology Operations Analyst
6 days ago
Bangalore, India Vinebrook Technology Full timeJob Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that...
-
Information Technology Operations Analyst
5 days ago
bangalore, India Vinebrook Technology Full timeJob Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that...
-
Information security specialist
21 hours ago
Bangalore, India Worldwide Flight Services Full timeThe Information Security Specialist will be responsible for monitoring, maintaining, and improving the organization’s security posture. The role involves incident management and response, endpoint security, identity and access management, compliance with ISO 27001:2022, and support in employee awareness programs. The specialist will work closely with...
-
Information Security Specialist
6 days ago
Bangalore, India Worldwide Flight Services (WFS) Full timeThe Information Security Specialist will be responsible for monitoring, maintaining, and improving the organization’s security posture. The role involves incident management and response, endpoint security, identity and access management, compliance with ISO 27001:2022, and support in employee awareness programs. The specialist will work closely with...
-
Information Security Specialist
5 days ago
bangalore, India Worldwide Flight Services (WFS) Full timeThe Information Security Specialist will be responsible for monitoring, maintaining, and improving the organization’s security posture. The role involves incident management and response, endpoint security, identity and access management, compliance with ISO 27001:2022, and support in employee awareness programs. The specialist will work closely with...
