Senior Technical Operations Professional

2 weeks ago

palakkad, India beBeeOperations Full time

Job DescriptionSeeking a highly skilled Technical Operations Manager to lead and guide a team of technical professionals in a dynamic, 24x7 production environment.Lead and mentor a team of technical operations engineers.Guide the team in handling critical situations and high-severity incidents.Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.Handle customer escalations and coordinate with internal stakeholders for timely resolution.Escalate critical issues through the appropriate hierarchical channels.Collaborate with cross-functional teams including development, QA, and infrastructure.Monitor systems using industry-standard tools and respond to alerts proactively.Guide the team in performing production deployments, patching, and release management.Maintain and troubleshoot On-premise server infrastructure.Ensure adherence to operational processes and documentation standards.Participate in 24x7 shift rotations and provide on-call support as needed.Required Skills and Qualifications8–12 years of experience in technical operations or system administration.Proven experience in leading and managing technical teams.Strong Linux administration skills (command-line, scripting, troubleshooting).Solid understanding of networking fundamentals (beyond basic level).Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).Experience in incident management and root cause analysis.Familiarity with ITIL processes and escalation management.Experience in production deployment and release management.Working knowledge of Hadoop and distributed systems.Basic knowledge of Docker and Ansible.Excellent communication and coordination skills.Ability to work under pressure in a fast-paced environment.Desired QualificationsCertifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.Experience with cloud platforms (AWS, Azure, GCP) is a plus.Automation/scripting experience (Shell, Python, Ansible) is an advantage.Key Responsibilities: Leadership & Team Management: Lead and mentor a team of technical operations engineers. Critical Situation Handling: Guide the team in handling critical situations and high-severity incidents. Technical Issue Resolution: Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution. Customer Escalation: Handle customer escalations and coordinate with internal stakeholders for timely resolution. Issue Escalation: Escalate critical issues through the appropriate hierarchical channels. Team Collaboration: Collaborate with cross-functional teams including development, QA, and infrastructure. System Monitoring: Monitor systems using industry-standard tools and respond to alerts proactively. Production Deployments: Guide the team in performing production deployments, patching, and release management. Server Infrastructure: Maintain and troubleshoot On-premise server infrastructure. Operational Processes: Ensure adherence to operational processes and documentation standards. On-call Support: Participate in 24x7 shift rotations and provide on-call support as needed.Additional InformationThis is a unique opportunity to join our organization and take on a leadership role in technical operations. If you have the skills and qualifications we are looking for, please submit your application.

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