Advanced Technical Support Professional

2 weeks ago


palakkad, India beBeeTechnical Full time

Senior Technical Support Engineer RoleAs a senior technical support engineer, you will be an integral part of our enterprise support team, focusing on providing advanced support and product expertise to our largest customers. Your key responsibility will be to work as a lead level III support engineer on important customer accounts.Key responsibilities include:Performing root cause analysis and debugging across multiple Atlassian products.Communicating progress updates, action plans, and resolution details to customers through regular calls.Collaborating with global teammates to drive long-running tickets in areas of expertise to successful resolution.This role requires strong problem-solving skills, excellent communication abilities, and a deep understanding of Atlassian products. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply.The ideal candidate will possess the following skills:Strong analytical and problem-solving skills.Excellent written and verbal communication skills.Ability to work effectively in a team environment.By joining our team, you will become part of a dynamic group of professionals who are committed to delivering outstanding results. We offer a range of benefits, including:A competitive salary and bonus structure.A comprehensive health insurance package.Ongoing training and development opportunities.We are an equal opportunities employer and welcome applications from diverse candidates. To succeed in this role, you should be:Able to work in a fast-paced environment.Willing to continuously learn and adapt to new technologies.Passionate about delivering exceptional customer experiences.If you are a motivated individual who is passionate about technology and customer support, we encourage you to apply for this exciting opportunity.



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