Technical Operations Support Specialist

7 days ago


palakkad, India beBeeTechnicalOperations Full time

Job Title: Technical Operations Support SpecialistAbout the Role:We are seeking a highly skilled and experienced technical operations support specialist to join our team.The ideal candidate will have a strong background in IT service management and a proven track record of delivering high-quality support services.This role is critical to the smooth operation of our technical support center and ticket management systems.Key Responsibilities:Provide support for managed services tool sets and supporting processes and procedures.Manage ticket distribution to ensure timely handling of client access management requests.Provide subject matter expert (SME) support for the ITSM ticketing system.Engage with stakeholders and cross-functional teams to ensure seamless operation of the technical support center and ticket management systems.Deliver, maintain, and support the enterprise ServiceNow application.Designated subject matter expert of the ITSM Ticketing System and provide system administration duties for critical tools and applications.Support end users and key stakeholders in a timely and professional manner to support daily operations.Required Skills and Qualifications:Strong understanding of IT service management principles and best practices.Proven experience in technical operations support, including incident, problem, and change management.Excellent communication and interpersonal skills.Able to work effectively in a fast-paced environment and prioritize multiple tasks.Familiarity with ServiceNow and other IT service management tools.Benefits:Competitive salary and benefits package.Ongoing training and development opportunities.Collaborative and dynamic work environment.



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