PDI Technical Support and Solutions Specialist

2 weeks ago


palakkad, India beBeeSupport Full time

About the RoleWe are seeking a skilled Technical Support Specialist to provide end-to-end support for PDI solutions. The role involves supporting store operations, troubleshooting application issues, coordinating with stakeholders, and ensuring business continuity.Provide L2/L3 support for PDI applications across multiple retail locations.Monitor system performance and ensure platform stability and uptime.Troubleshoot incidents, configuration issues, and integration failures.Support store operations, POS integrations, fuel pricing, inventory, and back-office processes.Coordinate with internal teams, vendor support, and end users.Document fixes, SOPs, support workflows, and known issues.Perform routine checks, maintenance tasks, and release validations.Support operational changes, upgrades, and patch cycles.Ensure timely resolution of tickets in accordance with SLAs.RequirementsThe ideal candidate will have:Hands-on experience with PDI applications.Strong analytical and problem-solving skills.Excellent communication and collaboration skills.Ability to work under pressure and meet deadlines.Proficiency in technical documentation and reporting.BenefitsAs a member of our team, you can expect:A competitive salary package.A comprehensive benefits program.Ongoing training and professional development opportunities.Why Work with Us?Join a dynamic and supportive team dedicated to delivering exceptional results. We offer a positive and inclusive work environment that fosters growth and innovation.



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