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3 P - Lead Front Office
2 months ago
About the Team:
As part of the HR & CREWS (Corporate Real Estate & Workplace Services), we play a key role in getting on board the right talent to make Meesho one of the most sought-after e-commerce destinations in India. We continuously hunt for the best practices across the globe to take our people-practices to the next level.
We closely work with the Meesho leadership team to understand business objectives to finetune our processes, aligning our decisions with company goals.
About the Role:
As Lead- Front Office Operations in the HR & CREWs team, you will be the first point of contact for visitors and clients, providing exceptional visitor experience and ensuring smooth administrative operations and hence looking for a proactive and people-oriented person to join our team
What you will do:
Greeting and welcoming visitors: As a Lead- Front Office Ops, you will be the first point of contact for guests and visitors. You will Greet and welcome visitors with a friendly and professional attitude. Maintain a professional and helpful attitude while dealing with visitors and callers. Create a positive first impression by providing excellent visitor experience and professional demeanor.
Answering and directing calls: You will handle incoming calls and route them to the appropriate department or person. This involves providing general information, taking messages, and ensuring that all inquiries are addressed promptly.
Managing appointments and scheduling : You will be responsible for maintaining the appointment calendar, scheduling meetings, and coordinating conference room bookings. This includes notifying staff members of their appointments and ensuring that meeting rooms are set up properly.
Assisting with administrative tasks : You will provide administrative support such as organizing and distributing mail, preparing documents, maintaining records, managing office supplies, dispatching couriers, collecting deliveries, collecting the receipts for them and maintaining a record for all of them.
Providing travel information and recommendations : You will have extensive knowledge of local attractions, restaurants, and transportation options. You will be able to provide recommendations and information to visitors who are looking to explore the area and concierge services support for leadership like Cabs, hotels requests (to be directed to the travel desk).
Maintaining security and confidentiality : You will be responsible for maintaining the security of the reception area, monitoring access, and ensuring that only authorized individuals enter the premises. You will also handle confidential information with discretion.Coordinate with the Security Team for all enable/deactivate the access badges.
Updating and maintaining records : You will be responsible for updating visitor logs, employee directories, and other relevant records. This includes keeping accurate records of travel arrangements, expenses, and other travel-related information.
What you will need:
Qualifications:
Any Graduation with minimum 5+ Years experience in Front Office or in Hospitality(preferred) or service Industry.
Experience in Guest Management and client facing job roles preferred.
Proficiency in basic computer skills, such as word processing, email, and spreadsheet software, is important for managing appointments, maintaining records, and performing administrative tasks. Familiarity with travel booking systems or software may be an advantage.
Multitasking abilities: will often face multiple demands simultaneously. Being able to multitask efficiently and handle various responsibilities concurrently is crucial.
Soft Skills
Excellent communication skills, both verbal and written, ensuring clear and effective interactions with clients and colleagues.
Outstanding customer service abilities, providing a welcoming and positive experience to all visitors.
Strong interpersonal skills, building rapport and fostering a harmonious work environment.
Effective multitasking and time management, handling diverse responsibilities efficiently.
Adaptable and resourceful, maintaining composure in fast-paced and challenging situations.
Dedicated team player, collaborating with colleagues to achieve common objectives.
Professional demeanor and appearance, upholding a positive company image.
Department: Corporate Real Estate & Workplace Services
