Customer Support Representative

2 weeks ago

bareilly, India beBeeCustomerSupport Full time

Remote Support Specialist Job OpportunityWe are seeking skilled Remote Support Specialists to deliver exceptional customer experiences for our US-based clients. This contract position is ideal for professionals with fluent English skills, night shift adaptability, and the ability to work from home.Job ResponsibilitiesVoice Support: Engage in inbound and outbound customer calls with professionalism, provide clear and accurate information, troubleshoot issues, and maintain high-quality communication standards.Email/Non-Voice Support: Respond promptly to customer emails, resolve queries, escalate when necessary, and update internal systems while maintaining SLAs for response time, accuracy, and ticket closures.RequirementsExcellent English verbal and written communication skills; prior BPO/Customer Support experience is advantageous.Comfortable working night shifts during US business hours and having a laptop with Windows 11 or above, high-speed wired internet connection, and quiet workspace for voice support.Able to work independently, meet performance targets, and possess strong customer orientation, empathy, and problem-solving skills.

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    bareilly, India beBeeCustomerSupport Full time

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