Customer Support Representative

3 days ago


bareilly, India beBeeCustomerSupport Full time

Customer Support SpecialistThis role involves delivering exceptional customer experiences by handling inquiries, resolving issues, and maintaining high levels of customer satisfaction.The ideal candidate will possess strong communication skills, problem-solving abilities, and a professional, customer-focused attitude.Main Responsibilities:Respond to customer inquiries via various channels, including phone, email, chat, or in-person.Provide accurate information about products and services, as well as company policies.Handle customer complaints with professionalism and empathy.Identify customer needs and provide appropriate solutions.Troubleshoot issues and escalate complex problems to higher support levels.Follow up with customers to ensure complete resolution.Assist customers with order placement, returns, refunds, and account updates.Maintain accurate customer records in CRM systems.Log all interactions, issues, and resolutions in the CRM system.Prepare regular summaries of customer concerns and trends.Stay updated on product features, updates, and company policies.Educate customers on how to use products or services effectively.Collaborate closely with sales, technical support, and operations teams.Participate in team meetings and training sessions for continuous improvement.



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