Customer Success Manager
2 weeks ago
Role OverviewLead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC's products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross functional teams including Tech, Digital and Product.ResponsibilitiesClient Relationship Management & Opportunity DevelopmentMeet and engage with clients regularly to understand business needs, challenges, and upcoming opportunities.Conduct a targeted number of client meetings focused on exploring new business opportunities and solution enhancements.Serve as the primary point of contact, ensuring a consistent, positive client experience. Revenue Growth from Existing ClientsDrive revenue expansion by identifying cross-sell and up-sell opportunities across TLC's service portfolio.Present new solutions, value-added offerings, and custom services to increase client investment.Track account performance and ensure revenue targets are consistently met or exceeded. Product / Service Rollout & DeliveryEnsure timely and successful implementation of solutions in collaboration with Tech, Digital, and Product teams.Coordinate project timelines, manage deliverables, and ensure a seamless client onboarding and transition experience.Monitor rollout health and proactively resolve any issues or dependencies.Post Implementation Reviews & Success MeasurementConduct structured reviews with clients to evaluate the success of new solutions.Capture measurable impact, client feedback, and recommendations for improvement.Report insights internally to inform product enhancements and future client engagementsProduct Demos Deliver compelling demos to existing clients and prospective customers.Demonstrate product features, benefits, and use cases tailored to client needs.Support the sales team during pre-sales stages where required.TrainingConduct training sessions for new clients, ensuring they are fully equipped to use TLC platforms and services effectively.Create training materials, guides, and support resources as needed.Measure training success through adoption metrics and user engagement.Additional ResponsibilitiesMaintain accurate records of client interactions, opportunities, and progress in CRM tools.Collaborate with internal teams to drive continuous service improvements.Provide thought leadership, insights, and best practices to enhance overall client satisfaction and retention.Experience6 - 10 years of experience in Customer Success, Account Management, or Client Services from luxury background (preferably hotels).Proven experience in managing clients and driving revenue growth.Strong understanding of digital products, implementation processes, and customer lifecycle.Excellent communication, presentation, and relationship - building skills.Ability to manage multiple clients and projects simultaneously.Analytical mindset with the ability to conduct success reviews and generate insights
-
Customer Success Manager
4 weeks ago
India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
-
Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation : Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type : Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease...
-
Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation: Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type: Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk...
-
Customer Success Manager
3 weeks ago
India ORO Labs Full timeJob Description Location: Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type: Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle...
-
Customer Success Manager
3 weeks ago
Bengaluru, India Graphy Inc. Full timeJob Description Job Description: Senior Customer Success Manager (Graphy Inc., On-site) Location: Domlur, Bengaluru. Team: Customer Success & Key Account Manager Experience:47 years Type: Full-time About the Role We are looking for a Senior Customer Success Manager (Sr. CSM) to strengthen and scale our Customer Success function. In this mid-senior role, you...
-
Customer Success Manager
3 weeks ago
India The Value Maximizer Full timeJob Description Location: GurgaonWorkplace Type: On-site About The Role As the Customer Success Manager, you will be the primary partner for key international clients primarily in the US, UK, Australia and India. Your role will focus on managing client relationships, understanding business KPIs through data analysis, and driving client success and retention...
-
Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation: Chennai / Bangalore / Pune(Remote with occasional travel)Employment Type: Full-TimeAbout UsORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk...
-
Customer Success Manager
1 week ago
India FreJun Full timeJob Description Job Description About the Opportunity: More Than Just a CSM This is not your typical Customer Success Manager role. In the B2B landscape, our customers look to us not just as a software vendor, but as a strategic partner who gets things done. You will be the face, the hands, and the strategic brain behind our customer relationships. You will...
-
Customer Success Manager
3 weeks ago
India Total CollectR Virtual Collector & Debt Negotiator Full timeWe're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for builders who thrive in environments with minimal structure, is excited by the idea of building infrastructure and breathing life into it through direct execution. This...
-
Customer Success Manager
4 weeks ago
India Total CollectR Virtual Collector & Debt Negotiator Full timeWe're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for builders who thrive in environments with minimal structure, is excited by the idea of building infrastructure and breathing life into it through direct execution.This...
