Customer Success Manager
3 weeks ago
Job Description Location: GurgaonWorkplace Type: On-site About The Role As the Customer Success Manager, you will be the primary partner for key international clients primarily in the US, UK, Australia and India. Your role will focus on managing client relationships, understanding business KPIs through data analysis, and driving client success and retention with a strong business-first mindset. This role requires excellent communication skills and an openness to learn about performance marketing. Prior ads experience is a plus but not mandatory. Key Responsibilities - Serve as the main point of contact for clients, building trusted advisor relationships with founders, marketing heads, and key stakeholders - Lead regular business reviews and align client expectations with business outcomes and success metrics - Advocate for clients internally to ensure their needs and feedback shape service delivery and product development - Analyze client business KPIs, customer data, and campaign performance to provide actionable insights that drive growth and retention - Translate data findings into clear recommendations and strategies that align with client goals - Collaborate with internal teams to resolve client issues and identify opportunities for upselling or cross-selling - Manage client onboarding to ensure smooth adoption of products and services - Provide training and support to clients for optimal use of tools and platforms - Develop and document standard operating procedures, playbooks, and reporting templates to enhance client engagement - Work closely with sales, product, and marketing teams to drive a seamless client experience Required Skills & Qualifications - 3-6 years of experience in customer success, client management, or related roles with a strong business impact focus - Experience working with clients in international markets such as US, UK, and Australia - Solid data analysis skills to interpret KPIs and business metrics, turning data into strategic insights - Excellent communication skills and a business-first, solutions-oriented mindset - Open to learning about ads and performance marketing; basic knowledge is a plus but not required - Self-starter with the ability to take ownership and work collaboratively in a fast-paced environment - Bachelor's degree in Business, Marketing, or a related field - Proven ability to manage multiple client accounts simultaneously - Strong problem-solving and analytical skills - Ability to thrive in a dynamic and rapidly changing environment Additional Information Experience in SaaS, digital marketing, or advertising industries is a bonus. Comfortable working with cross-functional teams and driving client success initiatives. This role offers a competitive salary and benefits package, and opportunities for professional development. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. Join our team and help us drive client success on a global scale We are looking for a highly motivated and results-oriented individual to join our growing team. If you are passionate about customer success and have a proven track record of driving client retention and growth, we encourage you to apply.
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Customer Success Manager
2 weeks ago
india TLC DigiTech Pvt. Ltd. Full timeRole OverviewLead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC's products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross...
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Customer Success Manager
4 weeks ago
India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
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Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation : Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type : Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease...
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Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation: Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type: Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk...
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Customer Success Manager
3 weeks ago
India ORO Labs Full timeJob Description Location: Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type: Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle...
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Customer Success Manager
3 weeks ago
Bengaluru, India Graphy Inc. Full timeJob Description Job Description: Senior Customer Success Manager (Graphy Inc., On-site) Location: Domlur, Bengaluru. Team: Customer Success & Key Account Manager Experience:47 years Type: Full-time About the Role We are looking for a Senior Customer Success Manager (Sr. CSM) to strengthen and scale our Customer Success function. In this mid-senior role, you...
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Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation: Chennai / Bangalore / Pune(Remote with occasional travel)Employment Type: Full-TimeAbout UsORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk...
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Customer Success Manager
1 week ago
India FreJun Full timeJob Description Job Description About the Opportunity: More Than Just a CSM This is not your typical Customer Success Manager role. In the B2B landscape, our customers look to us not just as a software vendor, but as a strategic partner who gets things done. You will be the face, the hands, and the strategic brain behind our customer relationships. You will...
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Customer Success Manager
3 weeks ago
India Total CollectR Virtual Collector & Debt Negotiator Full timeWe're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for builders who thrive in environments with minimal structure, is excited by the idea of building infrastructure and breathing life into it through direct execution. This...
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Customer Success Manager
4 weeks ago
India Total CollectR Virtual Collector & Debt Negotiator Full timeWe're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for builders who thrive in environments with minimal structure, is excited by the idea of building infrastructure and breathing life into it through direct execution.This...
