Customer Success Manager
6 hours ago
Job Description Job Description: Senior Customer Success Manager (Graphy Inc., On-site) Location: Domlur, Bengaluru. Team: Customer Success & Key Account Manager Experience:47 years Type: Full-time About the Role We are looking for a Senior Customer Success Manager (Sr. CSM) to strengthen and scale our Customer Success function. In this mid-senior role, you will guide a team of Customer Success Managers and Key Account Managers, support account strategy, and ensure long-term customer satisfaction, retention, and expansion. This role requires strong customer understanding, team coordination skills, and the ability to operate strategically in a fast-paced, SaaS-first environment. Key Responsibilities: Team Management & Support - Guide, mentor, and support a team of CSMs and Key Account Managers. - Help drive team performance, capability building, and process adherence. - Support the team in meeting retention, renewal, NPS, and account growth goals. - Promote a collaborative, ownership-driven, customer-centric culture. Customer Relationship Ownership - Oversee strategic and high-impact customer accounts. - Support the team in handling escalations, complex use cases, and customer queries. - Participate in executive-level business reviews (QBRs/MBRs) with key accounts. - Build long-term customer relationships that drive value, satisfaction, and advocacy. Customer Success Operations & Strategy - Contribute to improving customer success processes across onboarding, adoption, retention, and expansion. - Monitor customer risks and coordinate proactive action plans. - Drive renewals and expansions in collaboration with Sales & Revenue teams. - Support creation of segment-based engagement playbooks and best practices. Cross-Functional Collaboration - Work closely with Product, Engineering, Sales, and Marketing teams to share customer insights. - Represent customer needs internally to influence product improvements. - Collaborate with Sales for smooth handoffs and expansion opportunities. Analytics, Reporting & Forecasting - Monitor customer health scores, usage analytics, and churn indicators. - Provide regular insights and updates to internal stakeholders. - Track CS KPIs such as NRR, GRR, adoption, activation timelines, and usage trends. Requirements - Bachelor's degree in Business, Marketing, Technology, or a related field. - 47 years of experience in Customer Success or Account Management. - Experience working in SaaS is a must. - 12 years of team mentoring experience (CSMs, Account Managers, Key Accounts). - Proven success in managing enterprise/high-value accounts, renewals, and expansions. - Strong communication, stakeholder management, and interpersonal skills. - Analytical mindset with experience in CS tools (Gainsight, HubSpot, Zoho, Intercom, etc.). - Strong prioritisation skills and ability to work in a fast-paced environment.
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Customer Success Manager
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Customer Success Manager
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Manager, Customer Success India
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Customer Success Manager
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India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
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Customer Success
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Sr. Customer Success Manager
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Bengaluru, India Nirmata Full timeJob Description At Nirmata, our mission is to accelerate adoption of cloud native technologies for enterprises. We believe that software can radically transform the world and are building a solution to help enterprises deliver and operate mission critical software at scale. Nirmata is an AI powered Kubernetes governance platform. As a Customer Success...
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Customer Success Manager
6 days ago
India Gleantap Full timeCompany Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention. Role Description This is a full-time remote role for a...
