Cloud Infrastructure Operations Senior Engineer

The Platform Operations team works to high standards

within our growing business by managing critical platforms running our Azure estate and supporting

our engineering teams to drive business value in technology.

The team support our UK business with extended support for Asia Pacific regions. This means

working flexible hours to meet our business needs. Currently split across three geographies and

supported by a technology partner we stand by having a one team feel and regularly collaborate and

work together to meet the common goals. The Platform Operations team is the centre of all things in

cloud. The team is responsible for ensuring the continuous operation and upkeep of our cloud

infrastructure and platforms, while being empowered to enhance, automate, and shape the future

development of this digital estate.

Knowledge, Skills, Experience & Educational Qualification

We always support colleagues to develop their skills but to be successful in this role the following will

be required by our Senior Engineers:

Minimum of 5+ years of relevant experience in your discipline and working in the IT industry

You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on

different cloud technologies and platforms, experience with Azure is essential.

You will understand cloud governance, best practices, and policies within Azure.

You must have a problem-solving mindset and the ability to troubleshoot unknown technical

issues.

Proven track record in providing support and troubleshooting for cloud infrastructure,

including incident management and root cause analysis.

Experience in identifying inefficiencies and implementing automated solutions to overcome

these.

As a senior engineer you will be expected to help build out our presence and as such experience of building / mentoring and guiding teams and individuals is

essential

Strong interpersonal skills for working with cross-functional teams to support cloud solutions

effectively.

An understanding of inventory management and software assurance, alongside CMDB and

/or other asset management tooling

Familiarity with Agile and DevOps methodologies and technologies – Git, Azure DevOps (or

equivalent) and CI / CD Pipelines is desirable.

Relevant cloud and/or technology discipline certification especially – AZ-104

Scripting in your relevant discipline and/or within Cloud Automation

Experience in implementing and maintaining robust disaster recovery strategies and ensuring

business continuity.

An understanding of applying patches and updates to infrastructure to ensure security and

functionality, utilising tools such as Ivanti or similar patch management systems.

As a Storage expert we expect the following

Proficiency in storage technologies (SAN, NAS, DAS, etc.)

Strong knowledge of storage protocols (NFS, SMB, etc.)

Experience with storage management tools (EMC, NetApp, HPE, IBM, etc.).

Guide and architect future storage technologies

Experience with backup and recovery of data

Experience with optimising, identifying storage solutions

Resolving 3rd line storage related incident support calls

Design/build/deploy storage solutions and shares

Understanding of data permissions, ACLs and general access management

Proactively monitoring / tuning storage services in various environments

Provide engineering support for storage infrastructure

Establish and recommend policies on system use and services

Understanding data classification and appropriate encryption / controls

Experience with the below is preferable:

Scripting (Perl, Shell ) and Automation skills with a drive to optimize infrastructure/processes

and increase efficiencies

Perform daily tasks and participate in major events (QMW, Power downs, DR tests)

On call support of systems and restores

Demonstrated Unix and/or NT administration skills required