Sales and Tech Support Expert

6 days ago

chennai, India MKS Instruments Full time

A Day in Your Life at MKS:As a Sales and Tech Support Expert at MKS, you will partner with RSM and KAM and other stack holders to support customer tech support in this role, you will report to the RSM.You Will Make an Impact By:Resolve customer issues and complaints in a professional and efficient manner• Assist customers with product usage, troubleshooting, and technical support• Process customer orders, changes, and returns according to company policies and procedures• Coordinate with other departments, such as Sales and Logistics, to ensure timely order fulfillment• Maintain accurate records of customer interactions, transactions, comments, and complaints• Ensure adherence to quality standards and service level agreements (SLAs) in customer interactions• Develop a deep understanding of the company's products or services to effectively assist customers• Collaborate with other team members and departments to improve overall customer experience.• Travel Requirements: Frequent travel involveSkills You Bring:Bachelor's degree or equivalent experience required 0-2 years of related experience required Experience with OEM Sales is a plus.Experience handling customer tech salesAnalytical mindset with strong problem-solving abilities.#L1-AM2Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at:  .If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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