Incident Management

Job Description We are seeking an experienced professional for the Incident Management role at KVC Consultants Ltd. This position requires a strong understanding of IT Service Management principles, including ITIL. You will be responsible for responding to incidents, identifying their root causes, and ensuring swift restoration of IT services while adhering...

Act as the single point of contact for all critical incidents across clients. Monitor and manage real-time incidents, ensuring timely resolution through continuous follow-up with support teams. Coordinate and oversee the entire incident lifecycle, ensuring accurate prioritisation and categorisation. Lead and facilitate WAR rooms to address and resolve...

Your roleLead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams.Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs.Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence.Maintain and improve the incident management process, policies, and...

About Position:We are seeking a talented Incident Manager with strong experience in MIM. The ideal candidate will be responsible for developing scalable web applications, integrating backend services, and ensuring seamless user experiences.Note : This is NOT an Infrastructure support role, This is Semi technical role to support an environment which is 100%...

Job Description Your role - Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams. - Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs. - Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence. - Maintain and improve the incident management process,...

Senior Incident Manager - 24/7 Rotational Shifts - Pune LocationAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative,...

Some of the things you will you be doing: Manage the process to restore normal service operation as quickly as possible to minimize the impact to business operations Provide a verbal summary of the business impact and urgency of the incident to call participants Provide to the technical bridge participants specific details of the incident with steps to...

Incident CoordinatorLocation: NoidaExperience: 1-2 yearsEmployment Type: Full-timeShift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact . The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and...

Incident Coordinator Location: Noida Experience: 1-2 years Employment Type: Full-time Shift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and...

Incident Coordinator Location: Noida Experience: 1-2 years Employment Type: Full-time Shift: 24x7 Rotational ShiftsAbout the RoleWe are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and...