Incident Management
3 days ago
Job Description We are seeking an experienced professional for the Incident Management role at KVC Consultants Ltd. This position requires a strong understanding of IT Service Management principles, including ITIL. You will be responsible for responding to incidents, identifying their root causes, and ensuring swift restoration of IT services while adhering to client SLAs and contributing to continuous improvement. Roles and Responsibilities: - Respond promptly to reported incidents, accurately identify their root cause, and initiate the incident management process. - Actively participate in root cause analysis meetings, gathering lessons learned and managing the implementation of continuous improvement processes to prevent recurrence. - Ensure that Client SLAs (Service Level Agreements) / KPIs (Key Performance Indicators) and customer satisfaction expectations are consistently achieved. - Restore failed IT Services as quickly as possible, minimizing disruption to operations. - Communicate effectively with all stakeholders throughout the incident lifecycle, providing timely updates on status and resolution. - Document all incident details, including symptoms, diagnosis, actions taken, and resolution, in the incident management system. - Collaborate with various IT teams and departments to ensure seamless incident resolution and service restoration. - Contribute to the ongoing development and improvement of incident management processes and procedures. Skills Requirement: - Strong knowledge of IT Service Management, including ITIL principles. - Proven ability to identify the cause of incidents and effectively initiate the incident management process. - Experience in participating in root cause analysis meetings and driving continuous improvement initiatives. - Demonstrated capability to ensure the achievement of client SLAs / KPIs and high customer satisfaction. - Strong problem-solving and analytical skills to diagnose and restore failed IT services quickly. - Excellent communication skills, both verbal and written, for stakeholder interaction and documentation. - Ability to work under pressure and manage multiple incidents concurrently. QUALIFICATION: - Bachelor's degree or equivalent practical experience in Information Technology or a related field.
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Incident Manager
6 hours ago
Pune, Maharashtra, India Exela Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per yearJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Management
1 week ago
Pune, Maharashtra, India Vodafone Full timeAct as the single point of contact for all critical incidents across clients. Monitor and manage real-time incidents, ensuring timely resolution through continuous follow-up with support teams. Coordinate and oversee the entire incident lifecycle, ensuring accurate prioritisation and categorisation. Lead and facilitate WAR rooms to address and resolve...
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Incident Management
1 week ago
Pune, Maharashtra, India Capgemini Full time ₹ 6,00,000 - ₹ 18,00,000 per yearYour roleLead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams.Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs.Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence.Maintain and improve the incident management process, policies, and...
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Incident Manager
2 weeks ago
Pune, Maharashtra, India Persistent Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout Position:We are seeking a talented Incident Manager with strong experience in MIM. The ideal candidate will be responsible for developing scalable web applications, integrating backend services, and ensuring seamless user experiences.Note : This is NOT an Infrastructure support role, This is Semi technical role to support an environment which is 100%...
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Incident Manager
4 weeks ago
Pune, India Exela Technologies Full timeJob Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
4 weeks ago
Pune, India Exela Technologies Full timeJob Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Global Incident Management
3 weeks ago
Pune, Maharashtra, India Deutsche Bank Full timeJob Title Global Incident Management - Incident Manager Location Pune India Corporate Title AVP Role Description The Global incident management team provides 24x7 service to manage Major incidents in the bank Team facilitates the incident bridges and ensures timely issues resolution and reduces the trun around time of the incidents The team is responsible...
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Incident Manager
7 days ago
Pune - Business Bay, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearGlobal Incident Management - Incident Manager, AVP Job Description: Job Title: Global Incident Management - Incident Manager Location: Pune, India Corporate Title: AVP Role DescriptionThe Global incident management team provides 24x7 service to manage Major incidents in the bank. Team facilitates the incident bridges and ensures timely issues...
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Incident Management Professional
2 days ago
Pune, Maharashtra, India Outworx Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLevel: L2+L3Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead and facilitate incident calls with full ownership until...
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Senior Incident Manager
4 days ago
Pune, Maharashtra, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per yearSenior Incident Manager - 24/7 Rotational Shifts - 8 to 12 Yrs ExperienceAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative,...
