Customer Service Specialist
1 month ago
Company Description
Welcome to Mahati Wellness, a holistic well-being space in Mumbai that promotes inner transformation through yoga practices. Our expert instructors offer diverse classes for all age groups and skill levels, guiding individuals on a personal journey of growth and self-exploration. Nestled in a serene environment, Mahati Wellness provides a blend of traditional and modern techniques, fostering physical strength, mental clarity, and emotional equilibrium. Join our supportive community to discover mindfulness, rejuvenate your spirit, and explore services like Nutrition Care, Spa Therapy, and Yoga Teachers’ Training Course.
Join our fun and vibrant team, where we believe in creating a warm and welcoming atmosphere for both our clients and our staff. We are looking for a dynamic and personable individual to take on the role of Customer Services Specialist and help us deliver exceptional service.
Key Responsibilities:
- Meet and greet clients with a friendly and professional demeanor.
- Build strong rapport with clients to ensure a positive experience.
- Handle incoming and outgoing calls, answering client queries and providing information.
- Manage and respond to WhatsApp chats promptly and courteously.
- Ensure smooth communication between clients and the wellness team.
- Contribute to revenue generation by promoting our services and ensuring client satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to multitask and handle different forms of client communication (calls, chats, in-person).
- Customer service experience is preferred.
- Must be willing to travel to Bandra daily.
What We Offer:
- A fun and collaborative work environment.
- Opportunities for growth and development within the company.
- The chance to be a part of a team dedicated to promoting health and wellness.
*Hours:* 9-hour shifts, Monday to Saturday.
- *Location:* You’ll need to travel to Bandra, but we promise it’s worth it
If you’re passionate about helping others and love interacting with clients, we’d love to hear from you
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