Customer Quality Analyst
2 days ago
The Customer Quality Analyst supports the business by advocating for internal and external customers in resolving product, supply chain, and process quality-related issues. This role focuses on understanding customer expectations, driving issue resolution, and ensuring continuous improvement through collaboration, data analysis, and cross-functional engagement.This is a Night Shift role (5 PM to 2 AM IST) with a Hybrid work model — employees are expected to work from the office Tuesday to Thursday.Note:- Although the role category specified in the GPP is Remote, the requirement is for HybridKey Responsibilities:Develop an understanding of customer expectations and requirements for quality with guidance from senior quality team members. Support in identifying, prioritizing, and resolving customer quality issues, including those related to product, supply chain, or processes. Manage and monitor customer shipping claims while ensuring timely resolution and customer satisfaction. Utilize Customer-Centric metrics to prioritize and address customer quality concerns effectively. Collaborate with cross-functional stakeholders from various Cummins entities to address quality and customer care issues. Contribute to continuous improvement initiatives and support or lead Six Sigma and process improvement projects. Support the development and execution of the Customer Quality organization's vision and strategy. Build and maintain relationships with internal teams and external customers to ensure transparent and proactive quality communication. Participate in or lead corrective and preventive action planning to prevent recurrence of customer issues. Support the digitization of quality management processes through Quality 4.0 initiatives (e.g., data analytics, digital twins, adaptive intelligence).
-
Quality Analyst-Customer Service
3 days ago
Pune, Maharashtra, India PALMONAS Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title: Quality Analyst – Customer ServiceDepartment:Customer Service / OperationsLocation:Verdant-84,Plot 1,Lane Z, Koregaon Park Annexe, Pune, Maharashtra.Employment Type:Full-TimeAbout the RoleWe are looking for a detail-oriented and customer-focusedQuality Analyst (QA)to join our customer service team. The QA will be responsible for monitoring,...
-
Customer Quality Analyst
7 days ago
Pune, Maharashtra, India Cummins Full time ₹ 4,00,000 - ₹ 8,00,000 per yearDescriptionThe Customer Quality Analyst supports the business by advocating for internal and external customers in resolving product, supply chain, and process quality-related issues. This role focuses on understanding customer expectations, driving issue resolution, and ensuring continuous improvement through collaboration, data analysis, and...
-
Quality Analyst
1 week ago
Pune, Maharashtra, India 157 Industries Full time ₹ 3,00,000 - ₹ 5,00,000 per yearRole: QALocation: PuneEducation: Bachelor's degree in Mechanical Engineering or a related field, or equivalent experienceExperience: 0-1 yrRequired Skills Proficiency in Selenium WebDriver. Mechanical Engineering background. Female candidates preferred. Knowledge of CAD software is a plus. Strong communication skills.A quality analyst, also...
-
Quality Analyst
2 weeks ago
Pune, India Frido Full timeJob Description Job Title: Quality Analyst Customer Service (Auditor) Department: Quality Assurance Reports To: Quality Manager / Quality Lead Location: Pune Baner Employment Type: Full-time Job Summary: The Quality Analyst (Customer Service Auditor) is responsible for monitoring, evaluating, and improving the quality of customer interactions handled by the...
-
Quality Analyst
7 days ago
Pune, Maharashtra, India DC Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:We are seeking a highly capable data quality analyst to develop procedures to enhance the accuracy and integrity of data. You will be performing data analysis, collaborating with database developers to enhance data collection and storage procedures, and preparing data analysis reports.To ensure success as a data quality analyst, you should...
-
Customer Support Quality Analyst
2 weeks ago
Pune, Maharashtra, India LotusFlare Full time ₹ 5,00,000 - ₹ 12,00,000 per yearLotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and...
-
Call Quality Analyst
5 days ago
Pune, Maharashtra, India QDegrees Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe're Hiring Join Our Journey of InnovationAre you ready to shape the future with us? We're on the lookout for passionate, curious, and driven individuals to join our growing teamQDegrees Services,we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer...
-
Customer Quality Analyst
2 days ago
Pune, India Cummins Inc. Full timeDESCRIPTION Key Responsibilities: Develop an understanding of customer expectations and requirements for quality with the support of senior quality members. Contribute to and support closing action plans for customer quality issues, including product, supply chain, or process-related. Use customer-centric metrics to prioritize customer quality issues....
-
Quality Analyst
2 weeks ago
Mohali, Pune, India Vee Healthtek Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGreetings from Vee HealthTek...We are hiring Quality analyst for medical billing in the US Healthcare industry...Experience - 1Year As Quality analyst .Designation - Quality analyst .Authorization, Medical billingJoining: ImmediateWork Mode: Work from Office Night shiftsLocation :, Mohali, Pune,Perks and benefits:* Week Off Details: Fixed off on Saturdays &...
-
Call Quality Analyst
2 days ago
Pune, India White Force Full timeJob description Company Website- FITTR Job Title- Quality Analyst for Customer Support Job Location- Pune Seniority Level- Individual Contributor Range Of Experience- 2 to 5 years Job Summary: Write the Job Summary on what this role would be doing, this is direct summary of Top Role Activities. Include details on the department and its vision We are seeking...