Customer Quality Analyst

2 days ago


pune, India Cummins Talent Acquisition Full time

The Customer Quality Analyst supports the business by advocating for internal and external customers in resolving product, supply chain, and process quality-related issues. This role focuses on understanding customer expectations, driving issue resolution, and ensuring continuous improvement through collaboration, data analysis, and cross-functional engagement.This is a Night Shift role (5 PM to 2 AM IST) with a Hybrid work model — employees are expected to work from the office Tuesday to Thursday.Note:- Although the role category specified in the GPP is Remote, the requirement is for HybridKey Responsibilities:Develop an understanding of customer expectations and requirements for quality with guidance from senior quality team members. Support in identifying, prioritizing, and resolving customer quality issues, including those related to product, supply chain, or processes. Manage and monitor customer shipping claims while ensuring timely resolution and customer satisfaction. Utilize Customer-Centric metrics to prioritize and address customer quality concerns effectively. Collaborate with cross-functional stakeholders from various Cummins entities to address quality and customer care issues. Contribute to continuous improvement initiatives and support or lead Six Sigma and process improvement projects. Support the development and execution of the Customer Quality organization's vision and strategy. Build and maintain relationships with internal teams and external customers to ensure transparent and proactive quality communication. Participate in or lead corrective and preventive action planning to prevent recurrence of customer issues. Support the digitization of quality management processes through Quality 4.0 initiatives (e.g., data analytics, digital twins, adaptive intelligence).



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