Customer Quality Analyst

DESCRIPTION Key Responsibilities: Develop an understanding of customer expectations and requirements for quality with the support of senior quality members. Contribute to and support closing action plans for customer quality issues, including product, supply chain, or process-related. Use customer-centric metrics to prioritize customer quality issues. Develop external relationships and support external quality communications under supervision. Contribute to process improvement efforts. Support the identification of problems, prioritization of actions, and may lead Six Sigma projects or continuous improvement actions. Support the implementation of the vision and strategy for the Customer Quality organization. RESPONSIBILITIES Qualifications: College, university, or equivalent degree required, preferably in Engineering or a related technical or scientific subject. This position may require licensing for compliance with export controls or sanctions regulations. Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear. Problem Solving: Solves problems and may mentor others on effective problem solving by using a systematic analysis process leveraging industry-standard methodologies. Project Management: Establishes and maintains the balance of scope, schedule, and resources for a temporary effort (a project). Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization. Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action. Ensures Accountability: Holding self and others accountable to meet commitments. Quality Influence: Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and influence outcomes to ensure balanced decisions inclusive of Quality priorities. Quality Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality ( and digitization of quality management. QUALIFICATIONS Skills: Strong team management skills. Excellent communication and interpersonal skills. Ownership and self-drive for value addition. Analytical and problem-solving abilities. Ability to adapt and thrive in a fast-paced environment. Ability to work collaboratively with all stakeholders. Proficiency in Microsoft Office Suite and presentation skills. Experience: 8+ years of experience in Supply Chain/Customer Claims Management, including people management. Experience in managing a team of 5+ employees preferred. Experience in high-impact continuous improvement or Six Sigma projects preferred. Intermediate level of relevant work experience, preferably in consulting or GCC/shared services industry, working with APAC or EMEA region. Work Conditions: Ready to work in shifts (APAC shift: 6:30 AM to 3:30 PM IST or EMEA shift: 12:30 PM to 9:30 PM IST). 2 days work from home and 3 days work from office with free transport facility for both shifts.