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Job Title :Technical Support Engineer - NOCJob Purpose : Monitor Infra/App alerts in ME Monitoring toolsMonitor Mail alertsLog incidents and run bridge callsRun EOD jobs for the BankQualification : Any degreeCertification: ITIL Foundation, AZ-900, MCSE, CCNAExperience: Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT infrastructure of BankResponsibilities: Hands on experience in Monitoring tools Manage Engine APM & OPM is mandatory Good understanding of ITIL process and ITSM Tools to manage Incidents, Changes, service requests and work orders. Hands-on experience in banking environment Hands on experience in EOD and SOD (Finacle Preferred) Hands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage Should have good fluency in English read/write and good verbal communication Perform Incident Analysis for recurring Incidents Backup Monitoring Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Should have experience MIS reports Should have previous experience working and interacting with Senior leadership team membersSupport multiple technical teams in 24/7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shiftsMandatory: ITIL Foundation certified Hands-on in Incident & Problem Management Experience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server OS and Network Devices Running EOD Batch jobs for Bank
