IT Service Management Specialist

7 days ago

mangalore, India beBeeService Full time

IT Service Management SpecialistThe ideal candidate will have expertise in owning and operating IT service management platforms, configuring and customizing their modules, and implementing automation workflows and integrations. They will design and refine ITIL-aligned processes, ensure compliance and consistency across service management operations, and collaborate with stakeholders to deliver scalable solutions.Configure, customize, and maintain incident, problem, change, asset, and service catalog modules.Implement automation workflows, SLAs, and integrations with other enterprise tools.Key responsibilities include:Process Optimization & Governance:Design and refine ITSM processes aligned with ITIL best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder Engagement:Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.Provide training and support to end-users and internal teams on platform usage and enhancements.Reporting & Insights:Develop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & Integration:Explore and implement new features and third-party integrations to enhance platform capabilities.Support initiatives around self-service, knowledge management, and AI-driven support.

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