Service Management Professional

2 weeks ago

mangalore, India beBeeServicemanagement Full time

Job OpportunityThe IT Service Management Specialist will be responsible for providing daily support for operational needs and managing ticket distribution to ensure all client access management requests are handled on time.Act as Subject Matter Expert (SME) with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and resolve issues related to the IT Service Management ticketing system.Provide administrative support for users, roles, and groups within the system.Ensure the effectiveness and efficiency of all IT Service Management processes.Support the upgrades and evolution of the IT Service Management toolset.Monitor assignment group queues in the IT Service Management system and proactively assume ownership of incidents and requests.Collaborate with other members of the Platform team to ensure that the design and processes meet technical requirements.Validate Service request requirements and work them to completion in the IT Service Management system.Participate with operational teams to identify enhancement opportunities for improvement and implement enhancements.Key Skills:IT Service ManagementTicketing systemsSystem administrationProcess optimizationTechnical supportCollaboration and teamwork

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