ITSM Professional

2 weeks ago

mangalore, India beBeeItself Full time

Job Description:We are seeking a highly skilled ITSM professional to lead the implementation and management of our Freshservice platform. As a key member of our team, you will be responsible for configuring and customizing the platform to meet our business needs, while ensuring seamless integration with other enterprise tools.The ideal candidate will have a strong understanding of ITIL framework and service management principles, with hands-on experience in Freshservice administration and configuration. You will work closely with cross-functional teams to design and refine ITSM processes, develop dashboards and reports, and identify opportunities for improvement.Required Skills and Qualifications:3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.Strong understanding of ITIL framework and service management principles.Experience with automation, scripting, and API integrations within Freshservice.Excellent problem-solving, communication, and stakeholder management skills.What We Offer:A dynamic and collaborative work environment, with opportunities for growth and development. We offer competitive compensation and benefits packages, as well as a comprehensive training program to help you succeed in your role.About Us:Our company is committed to delivering exceptional customer experiences through innovative solutions and cutting-edge technology. We believe in fostering a culture of continuous learning and improvement, and we're looking for talented individuals who share our passion for excellence.

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