Customer Service

2 days ago


noida, India Aces Global Consulting Pvt Ltd Full time

Job Overview:We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.Looking for only Female Candidates. Qualifications and Skills:Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.Roles and Responsibilities:Act as the primary point of contact for customer inquiries and provide timely and accurate information.Coordinate with internal teams to ensure effective resolution of client issues and concerns.Assist in the implementation of customer service strategies to enhance client satisfaction and retention.Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.Collaborate with team members to develop and refine best practices for delivering superior customer service.Stay updated with industry trends and emerging customer service tools to enhance service delivery.


  • Customer Service

    7 days ago


    Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time

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    1 day ago


    Noida, India Aces Global Consulting Pvt Ltd Full time

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    3 days ago


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    7 days ago


    Noida, India The Career Next Full time

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