Cafe Operations Manager

5 days ago

mumbai, India Hunger Inc Hospitality Pvt Ltd Full time

As Cafe Operations Manager at Hunger Inc., you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. You will embody the warmth we’re known for, and your knowledge of our Food & Beverage coupled with acute attention to detail will make our guests feel unique and valued.

This role will report to the Director of Operations and be posted at Veronica’s, Bandra (W).

Our flagship restaurant, The Bombay Canteen showcases the wealth of India’s cuisine by recreating local, seasonal dishes and reinterpreting age-old Indian culinary traditions in a frequently changing menu. Our next venture, O Pedro, pays homage to the energy of Goa with a menu that brings back the fun of tropical living with simple, sophisticated food and drink, with influences from the state’s Portuguese history. Bombay Sweet Shop is a modern-day mithai shop that brings back the magic of mithai in a never-seen-before avatar, in a fun and contemporary way, while staying deeply rooted in traditions and techniques. Our online venture - enthucutlet is a bimonthly food mag that brings you unusual stories about food in India, and our all-day cafe Veronica's, holds a piece of Mumbai's heart in the iconic Jude Bakery and showcases the best sandwiches, coffee, bakes, and wine Our newest restaurant, Papa's launched in February 2024, boldly breaks the rules of Indian cuisine and fine dining to offer an elevated and adventurous interpretation of its comforting forms and flavors.

The Bombay Canteen, O Pedro, and Veronica’s are currently ranked among India's top 10 restaurants by Condé Nast Traveler India.


Responsibilities:

  • Always be warm, courteous, and polite to our guests and colleagues

  • Ensure efficient day-to-day cafe operations following high standards of service, production, hygiene, and safety for all

  • Coordinate with vendors & suppliers as needed

  • Collaborate with the chefs to execute a seamless dining experience

  • Generate monthly reports, control operational costs & audit monthly inventories

  • Maintain records of daily, weekly & monthly revenues & expenses

  • Ability to handle guest complaints, feedback & inquiries in a professional manner 

  • Develop long-term relationships with guests

  • Actively participate in marketing & PR activities

  • Hire, train, and motivate cafe staff to learn, work, and grow together

  • Respond to all customer needs with a sense of urgency and always look to improve our customer experience

  • Follow Hunger Inc. policies, procedures, and service standards


Requirements

Qualifications

  • Minimum 2 years experience as an Assistant Cafe Manager or 1 year as a Cafe Manager of a reputed F&B establishment

  • Team player with previous customer service experience 

  • Experience in using restaurant software - POS, reporting tools, checklists

  • Strong leadership, training, and motivational skills


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