Support Service Representative

1 day ago

erode, India beBeeCustomer Full time

Customer Support Job OpportunityThe ideal candidate will possess excellent communication skills, the ability to handle customer inquiries in a professional manner, and adaptability in a fast-paced environment.Job Responsibilities:Interact with customers through various channels, including phone, email, and chat platforms.Prepare documentation and trouble tickets for processing returns, servicing, and exchanges.Update databases with status updates on returned materials issues and accounts for returns inventory.Record and report equipment return status, repairs, replacements, sales orders, and delivery schedules.Ensure service information is accessible by organizing and maintaining documents and forms.Handle requests for additional company resources.Maintain accurate records of returns, schedule changes, product enhancements or modifications, and product pricing, as well as resolve return credit issues.Required Skills and Qualifications:Excellent communication and interpersonal skills.Ability to work effectively in a team environment.Strong problem-solving and analytical skills.Organizational and time management skills.Ability to maintain confidentiality and handle sensitive information.Basic knowledge of computer software applications, including Microsoft Office.Adaptability and flexibility in a fast-paced environment.Benefits:A competitive salary and benefits package.Opportunities for professional growth and development.A dynamic and supportive work environment.Others:Ability to work a flexible schedule, including evenings and weekends.Must be able to lift up to 25 pounds.

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