Patient Service Delivery Specialist

2 weeks ago

erode, India beBeeCustomerService Full time

Patient Service Representative Role Description: We are seeking a highly skilled Patient Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service to patients, resolving issues efficiently, and maintaining accurate records. This is a full-time remote role that requires strong communication and problem-solving skills. The ideal candidate will be able to work independently, prioritize tasks effectively, and meet customer service targets. The Patient Service Representative will interact with patients through various channels, including phone, email, and chat. They will resolve issues promptly, maintain product knowledge, and document customer interactions accurately. Responsibilities: Patient Interaction: Communicate with patients in a professional and empathetic manner. Issue Resolution: Identify customer concerns and find effective solutions. Product Knowledge: Maintain a deep understanding of products or services. Documentation: Record customer interactions accurately. Qualifications: Customer Support and Satisfaction skills. Excellent problem-solving and analytical skills. Able to multitask and prioritize workload effectively. Experience with CRM systems and contact center technologies. Requirements: Laptop with minimum 8GB RAM, i5 8th-gen processor, and 720P Webcam. Quiet and brightly illuminated work environment. Reliable ISP with minimum speed of 100 Mbps.

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