Chief IT Service Delivery Officer

5 days ago

erode, India beBeeManagement Full time

IT Service Management Specialist Job DescriptionWe are seeking a highly skilled IT Service Management Specialist to join our team. As an IT Service Management Specialist, you will be responsible for providing support for the Managed Services tool sets and supporting processes and procedures.Job Summary:The IT Service Management Specialist will provide daily support for operational needs and manage ticket distribution to ensure all client access management requests are handled on time.Key Responsibilities:Provide support for the Managed Services tool sets and supporting processes and procedures.Manage ticket distribution to ensure all client access management requests are handled on time.Act as Subject Matter Expert (SME) for the ITSM ticketing system.Regularly engage with system stakeholders and cross-functional teams to ensure the smooth, ongoing operation of our Keystone Technical Support Center and ticket management systems.Required Skills and Qualifications:Excellent communication and customer service skills.Proven ability to learn.Good understanding of ITIL methodologies.2-3 years of ITSM industry experience.Experience working in the ServiceNow platform is a preference.Benefits:Opportunity to work with a leading organization in the IT industry.Chance to develop and grow your career in IT service management.Other Information:Responsible for maintaining and reviewing the effectiveness and efficiency of all ITSM processes.Support the upgrades and evolution of ServiceNow.

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