Area Manager

1 day ago

udaipur, India Mahindra Group Full time

Role Name: Area Manager - XMartReporting to: Manager ExchangeDepartment / Org. Unit   : Franchisee  - XMartLocation : All Position Purpose: Area Manager will work closely with the M&M Xmart team to understand dealer issues and continuously report them to managers. Manage Business Operations in the designated territory Keep track of dealer and sales operations. Coordinate with cross functional teams to service dealer channel Maintain reports related to dealer stocks, on store activities, front line sales executives. Assist dealer to service end customer and provide genuine information. Provide business updates activities to dealers regularly via written communication as well as face to face meetings.  Keep track of channel hygiene factors. Manage channel marketing activities and local branding campaigns. Training for on-store and service personnel. Look at dealer engagement activities and prepare a budget/calendar for the same. Manage business Volume and Revenue: Effectively handle sales , both primary and secondary .Franchisee expansion: achieve monthly / quarterly new franchisee additions Manage and report monthly dealer wise sales figures Create new leads and work on leads provided by dealer network Review and plan monthly stock offload Share QOQ and YOY sales figures with management and deliver on growth as agreed upon Improve conversion of leads Ensure timely collection of dealership loyalty fees Ensure dealer profitability and make him accountable to his targets Customer Satisfaction and Service Quality: Relationship management with M&M, Dealers, NCDs, DSAs, procurement channels to support dealer procurement.Daily monitoring of customer complaints & support the closure (between dealer & HO) Reduce the TAT of customer complaints  Actively engage with customers (potential and past) to increase CAPs Provide after sale services and other schemes to enhance brand experience Network Expansion: Meet prospect to pitch as per laid down calendar to increase footprints ( Network Growth) Work with existing network for YOY growth ( Same Store Growth ) Quality Process Improvement: Encourage Dealers to certify cars (certification penetration) Brand identity adherence as per CI guidelines Identify deficiencies in procurement and sales processes- plan counter measures Prepare buying and selling index: Local & IBB Price Grid enabler. Ensure that all cars are certified online. People Development: Relationship management with M&M X-mart team, Dealers, NCDs, DSAs, procurement channelsAssess performance of the Dealers monthly Self-development and learning from other team members Identifying the training needs both self and dealership Periodic audit of the training given Identifying high performer at Dealerships  Arrange for external and internal training to Dealers and his staffRole SpecificationsEducational Qualification: Graduate and above Years/type of experience: 3+ proven track record of achieving sales figures along with good domain knowledge and expertise in automobile industry.Technical Skills/Knowledge: sound understanding of the pre-owned vehicle segment in automobile industry. Language:English/Hindi/ Regional*Characteristics:Ability to co-create & enhance value for customersAbility to use new paradigms to create sustained and exponential growthBehavioral Competencies: Customer FocusInnovation led transformation

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