Recruitment Delivery Manager

1 day ago

dombivli, India beBeeOperationsManager Full time

Job Summary:We are seeking an experienced Operations Manager to join our team. The ideal candidate will oversee the delivery of recruitment services, ensuring high-quality results and excellent client satisfaction.The successful candidate will be responsible for monitoring team performance, enforcing operational discipline, building scalable processes, and providing actionable insights through metrics-driven reporting.Key Responsibilities:Develop and implement delivery KPIs to measure team performance.Maintain accurate records of position closure TAT and ensure roles are filled within agreed timelines.Ensure CV quality checks are in place to maintain standards.Oversee daily work allocation within delivery teams to ensure balanced workloads and accountability.Build performance dashboards for recruiters, account managers, and delivery teams.Regularly review team output vs. client SLAs, flagging risks early.Benchmark team productivity and implement continuous improvement initiatives.Operations Excellence:Create and implement standardized recruitment workflows and SOPs.Streamline operations to reduce inefficiencies and optimize resource utilization.Work with leadership to design scalable processes for new business lines.Compliance & Quality Control:Ensure compliance with client contracts, internal controls, and confidentiality requirements.Conduct periodic audits on submissions, candidate communication, and documentation.Maintain quality standards across all client engagements.Data, Reporting & Insights:Generate weekly/monthly reports covering delivery performance, recruiter efficiency, pipeline health, and client satisfaction.Provide actionable insights to leadership on where delivery bottlenecks occur and how to fix them.Support strategic reviews with data-driven recommendations.

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