International Technical Support

5 hours ago


hyderabad district, India Wingsmate Technologies Full time

We’re Hiring: International Technical Support & Sales Specialist (US Process) Company: Wingsmate Technologies Location: Madhapur, Hyderabad (India) Shift: Night Shift (US Time) Positions: 25 Openings Department: Technical Support + International Sales ⸻💼 Role Overview We are looking for high-performance professionals who can handle both technical support + international sales for our PC Optimization Software. This role includes supporting customers, resolving technical issues, and offering premium service plans to global customers (mainly USA & Canada). ⸻ Key Responsibilities Technical Support • Handle Inbound/Outbound calls from US customers • Diagnose slow PC issues, browser errors, pop-ups, and basic malware symptoms • Install & configure PC Cleaner / Optimization Tool • Guide customers step-by-step through troubleshooting • Provide privacy cleaning, junk removal & system optimization support • Record case notes and submit daily performance updates International Sales (US Market)• Explain product benefits clearly to international customers • Convert support calls into premium plan sales • Pitch annual subscription plans in a transparent, ethical manner • Achieve monthly sales targets (easy & realistic)• Maintain high-quality customer experience while closing sales • Build trust and long-term relationships with US clients ⸻ Ideal Candidate Profile • Excellent verbal English communication (US accent is a plus)• Proven experience in International BPO / Tech Support / Sales • Confidence in speaking to global customers • Basic understanding of Windows OS, browsers & PC optimization • Strong persuasion & negotiation skills • Must be disciplined, target-driven, and willing to work night shifts • Freshers with excellent English communication can also apply ⸻ Salary Structure • Base Salary: ₹18,000 – ₹35,000 (based on experience)• High Incentives: Up to ₹30,000/month (performance-based)• Monthly bonuses for top performers • Growth to Team Lead within 6 months possible for top achievers ⸻ What We Offer • Training on PC Cleaner / Optimization Tools • Attractive sales commissions • Weekly performance rewards • Long-term US process career • Supportive management & friendly work environment • Opportunity to grow into QA, Trainer, or Team Leader roles



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