Customer Service Liaison

16 hours ago


Kolhapur, India beBeeSupport Full time

About the RoleWe are seeking a Product Support Specialist to join our organization.Your role will be a mix of supporting customers through live chat, calls, and emails.You will be chatting with e-commerce business owners globally, understanding their businesses, and helping them set up our product to make them successful.You will also be recording and segregating technical issues and product requests from customers and routing them to the product team.Additionally, you will be understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to the product team.The ideal candidate should have basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics.Experience at an early-stage SaaS startup would be beneficial, but it's not a requirement. We value candidates who have a genuine interest in conversations with people from different backgrounds and cultures.



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