SaaS Technical Support Role

2 days ago


jaipur, India beBeeSupport Full time

Technical Support SpecialistWe are seeking an experienced technical support specialist with expertise in SaaS products to join our global support team.To succeed in this role, you will work closely with our team to deliver exceptional customer support across multiple product suites. You will be responsible for providing timely assistance via chat and ticketing systems, ensuring accurate and empathetic responses. Additionally, you will analyze customer data to identify recurring issues, recommend process improvements, and share actionable insights with internal teams.The ideal candidate should have a solid understanding of B2B SaaS products and customer lifecycle management. Experience with support platforms like Freshdesk is also beneficial. Basic knowledge of APIs, Webhooks, Postman, Insomnia, and coding skills in Python or JavaScript are a plus.Closely collaborate with our team to deliver world-class customer support.Provide timely assistance via chat and ticketing systems.Analyze customer data to identify trends and recommend improvements.Contribute to knowledge base development and process automation initiatives.



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