Renewals Manager

Join Udemy. Help define the future of learning.Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact.Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead.Over 80 million learners and 17,000 businesses already learn with Udemy. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home. Learn more about us on our company page.Where we workUdemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.About your skillsContract Management: Overseeing the creation, execution, and analysis of contracts at the renewal period to ensure compliance, negotiate favorable terms, document changes, and mitigate risks while maintaining strong client relationships.Customer Relationship Management: (CRM) Managing and analyzing customer interactions and data in CRM systems to understand client behaviors, track renewal opportunities, and utilize various communication channels to enhance customer satisfaction and drive revenue growth.Negotiation: Engaging in strategic dialogue with customers and stakeholders to reach mutually beneficial agreements by understanding and addressing the needs and interests of all parties while protecting organizational objectives.Account Management: Building and maintaining strategic client relationships, understanding customer needs and business objectives, and coordinating with internal teams to deliver value and drive successful renewals and growth opportunities.About this roleWe are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. In this role, you will proactively manage a portfolio of Enterprise client renewals, ensuring on-time customer retention and high dollar-over-dollar renewal rates. You will partner closely with our Customer Success and Account Executive teams to maintain and grow our account base while establishing scalable renewal processes.This role requires strong relationship-building skills, strategic thinking, and the ability to navigate complex negotiations while maintaining exceptional client experiences. You will work autonomously to manage renewal forecasts, collaborate across multiple functions, and drive successful outcomes for both customers and Udemy. As a Renewals Manager, you will play a critical role in building sustainable renewal processes that support our continued growth and customer success.What you'll be doing Proactively manage a portfolio of Enterprise client renewals, ensuring on-time retention and optimal renewal ratesStrategise with Customer Success Managers and Account Executives on renewal scenarios and growth opportunities for each clientNegotiate renewal terms directly with client procurement teams and decision-makers while maintaining strong relationshipsLeverage renewal conversations to demonstrate business value and ROI computations, optimize multi-year subscriptions, and expand partnershipsMaintain accurate forecasting and track all renewal activity in CRM systems, providing regular updates to leadershipPrepare renewal proposals, rate calculations, and contract documentation in collaboration with Finance and Legal teamsProactively report on renewal health, identify at-risk accounts, and develop action plans for successful outcomesWork cross-functionally with Sales, Customer Success, Finance, Deal Desk and Legal teams to ensure contract accuracy and complianceWhat you'll have 4+ years of B2B SaaS renewals experience working with Enterprise-level accountsProven track record of managing complex renewal negotiations and achieving retention targets Experience working autonomously and managing multiple stakeholder relationships across different time zonesStrong time management and analytical skills with experience maintaining accurate 120 day rolling forecasts and tracking renewal metricsExperience using CRM systems such as Salesforce and customer success platformsDemonstrated ability to negotiate favorable terms for complex deals while preserving client relationshipsExcellent communication and relationship-building skills with experience engaging C-level executivesExperience working in fast-paced environments with the ability to build and improve scalable processes#LI-AM2Posting Date: October 29, 2025Application WindowWe anticipate the application window will be open until November 12, 2025. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. Why work here?You'll grow here.Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.AI is real here.We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways.You'll own your work.We trust people to lead, make decisions, and follow through. You don't need to wait for permission or layers of approval to have an impact.You'll build with others.We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.You'll see your impact.What you build helps people grow their skills, change their careers, or find a path forward. You've got the experience, why not use it to help others gain theirs?Bring your curiosity. We'll bring the platform and the support. Let's LEARN together. Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.  Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.   At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you Information regarding data privacy is available within the Udemy Careers Privacy Notice.