Manager, Platform and Infrastructure

1 week ago

Bengaluru, Karnataka, India Centrilogic Full time

Manager, Platform and Infrastructure

Summary

We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.

The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across Centrilogic client portfolio. This includes driving operational excellence, maintaining strong customer relationships through a consultative approach, and ensuring that all engagements are executed with professionalism.

Job Duties

  • Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
  • Follow Centrilogic's structured ITSM workflows for change management, incident response, and service requests.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
  • Coordinate with Onshore Technical leaders for work allocation and technical direction
  • Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded.
  • Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.
  • Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.
  • Validate implementation results and ensure documentation is complete and accurate within ITSM systems.
  • Utilize real time dashboards to balance out work across the team(s)
  • Establish and promote collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams.

Requirements

  • Available for after-hours escalations.
  • Ability to multi-task, pivot quickly and understand "sense of urgency"

Qualifications

  • 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
  • Knowledge of managing patching of infrastructure (network and servers)
  • Knowledge of business and technology processes.
  • Proven track record of escalation management experience.
  • Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
  • Proven experience in process development and operational maturity.
  • Excellent Critical Thinking and Emotional Intelligence skills.
  • Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level.
  • General Experience of Cloud technologies (eg Azure, VMWare, AWS, Windows, Linux) and Network Technology (eg Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset
  • Knowledge of IT infrastructure monitoring systems (e.g. Logic Monitor & Solar Winds is an asset.
  • University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.

Location

  • Centrilogic - Hyderabad Office, India
  • This job is not remote.

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