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MS Team Voice

2 months ago

delhi, India Tata Consultancy Services Full time

Greetings from TCS


Job Title: MS Team Voice Engineer

Location: Delhi

Experience Range: 8 - 12 years

Required Technical Skill Set: Microsoft Teams, Genesys, Voice Certification is a plus


Job Description

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.


What are we looking for?

  • Under general direction, performs analysis, technical support, and recommendations to improvements around Unified Communications systems
  • This role will participate in customer and business partner meetings to understand requirements and support needs.
  • Coordinate with vendors on open tickets, issues, and escalations.
  • Configure and administer Microsoft Teams technology
  • Troubleshoot and resolve technical issues around Microsoft Teamssystems
  • Collaborate with customers and IT to define end user and technical requirements.
  • Communicating with internal team members and users directly on projects.
  • Provide occasional on call responsibilities for critical issues
  • Proactively enforces worldwide and local security policies to ensure IT information assets are protected