MS Teams Admin

3 days ago

Delhi, India algoleap Full time
Algoleap is one of the fastest growing digital engineering services company based out of Hyderabad working with many fortune 1000 customers in transforming their digital landscape.

At Algoleap, we believe that a truly innovative and successful workplace is one where diversity, equity, and inclusion thrive. We are dedicated to building a team that celebrates unique perspectives and experiences, fostering an environment where everyone is empowered to succeed. Algoleap offers compelling full-time roles designed to help you grow and excel. Our positions come with flexible options, including onsite and hybrid roles, allowing our team members to work closely with our clients and make a direct impact on the engagements at the same time offering great work life balance.

Role: MS Teams Admin

Role Responsibilities:

● Assign DIDs in the MS Teams Admin Center to users and resource accounts

● Register MS Teams compatible phones and assign DIDs

● Create and Modify Auto Attendants, Call Queues and Call Routing

● Work with Masergy for any call routing or call quality issues, and any service provider related issues on PSTN trunks

● Work with Masergy for any Masergy hosted Call Center support or requests

● Monitor PSTN trunk usage. Review and Audit call detail records

● Audit and reporting for VoIP usage and quality issues

● Create and modify cloud fax accounts for users and assign inbound numbers as needed

● Powershell with Azure and MS Teams APIs

● Microsoft Teams Direct Routing

● SBC SIP trunks to connect PSTN to MS Teams Direct Routing

● MS Teams Location Based Routing

● MS Teams AutoAttendents and Call Queuing

● Configuring Emergency Calling

● MS Teams conferencing

● Time based routing and skills based routing

● Management of Multi-tenant Dial Plans, Normalization rules and route patterns

● Pattern matching with Regular Expressions

● Microsoft Office 365 user administration

● Microsoft Teams Administration

● Cloud fax service, like Fax2mail or eFax

● Managing QOS

● Administer and manage the WebEx collaboration platform to ensure optimal performance and reliability.

● Configure and customize WebEx settings based on organizational requirements.

● Monitor system health, performance, and usage trends to identify and address any issues proactively.

● Troubleshoot technical problems related to WebEx services, including audio/video conferencing, screen sharing, and recording.

● Provide technical support to end users, including resolving user inquiries and assisting with user training.

● Collaborate with other IT teams to integrate WebEx with other systems and applications.

● Stay up-to-date with the latest WebEx features, updates, and best practices.

● Develop and maintain documentation related to WebEx configuration, processes, and procedures.

● Participate in the evaluation and implementation of new technologies and enhancements to the WebEx platform.

● Ensure compliance with security policies and standards in the administration of WebEx services.

Qualifications/Experience:

● Diploma/Any Graduation

● Sr. Associate (5-7Yrs)

● CCNA or equivalent

● Experience with deploying, managing, and troubleshooting PSTN trunks

● Experience with reviewing and auditing call detail records

● Experience working with telephony service providers

● Experience working with MS Teams client and VoIP phone endpoints

● Experience with managing and administering user accounts, assigning DIDs, and voice policies.

Why Join Us:

Opportunity to work with cutting-edge technology in a collaborative and fast-paced environment.

Competitive salary and benefits package.

Work with a team that values innovation, automation, and continuous improvement.

Career growth opportunities in an expanding engineering organizatio

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