MS Teams Voice
1 month ago
Greetings from TCS
Job Title: MS Teams Voice
Location: Delhi NCR
Experience Range: 8 to 12 years
Job Description
TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.
What are we looking for?
Principal Duties
- Under general direction, performs analysis, technical support, and recommendations to improvements around Unified Communications systems
- This role will participate in customer and business partner meetings to understand requirements and support needs.
- Coordinate with vendors on open tickets, issues, and escalations.
- Configure and administer Microsoft Teams technology ,Troubleshoot and resolve technical issues around Microsoft Teams systems Collaborate with customers and IT to define end user and technical requirements.
- Communicating with internal team members and users directly on projects.
- Provide occasional on call responsibilities for critical issues
- Proactively enforces worldwide and local security policies to ensure IT information assets are protected
Expected Areas of Competence
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Strong analytical and organizational skills
- Ability to work independently and as part of a team
Education/Experience Requirements
- Bachelor's degree and 2+ years of related work experience OR
- Associate degree & 4+ years of related experience OR
- High School Diploma or Equivalent & 6+ years of related experience
- 1+ years of experience integrating Unified Communications (ex. Genesys, Teams)
- Microsoft Teams, Genesys, Voice Certification is a plus
Minimum Qualification: 15 years of full-time education
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