MS Teams Voice

1 month ago


Delhi, India Tata Consultancy Services Full time

Greetings from TCS



Job Title: MS Teams Voice

Location: Delhi NCR

Experience Range: 8 to 12 years


Job Description


TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.


What are we looking for?



Principal Duties


  1. Under general direction, performs analysis, technical support, and recommendations to improvements around Unified Communications systems
  2. This role will participate in customer and business partner meetings to understand requirements and support needs.
  3. Coordinate with vendors on open tickets, issues, and escalations.
  4. Configure and administer Microsoft Teams technology ,Troubleshoot and resolve technical issues around Microsoft Teams systems Collaborate with customers and IT to define end user and technical requirements.
  5. Communicating with internal team members and users directly on projects.
  6. Provide occasional on call responsibilities for critical issues
  7. Proactively enforces worldwide and local security policies to ensure IT information assets are protected


Expected Areas of Competence


  1. Strong troubleshooting and problem-solving skills
  2. Excellent communication and customer service skills
  3. Strong analytical and organizational skills
  4. Ability to work independently and as part of a team



Education/Experience Requirements


  1. Bachelor's degree and 2+ years of related work experience OR
  2. Associate degree & 4+ years of related experience OR
  3. High School Diploma or Equivalent & 6+ years of related experience
  4. 1+ years of experience integrating Unified Communications (ex. Genesys, Teams)
  5. Microsoft Teams, Genesys, Voice Certification is a plus



Minimum Qualification: 15 years of full-time education


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