Customer Experience Manager

We are seeking a highly skilled Support and Operations Coordinator to provide day-to-day support assistance and aid with basic operational tasks.This role demands excellent communication, organizational, and problem-solving abilities. You will be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when...

Job Title: Customer Experience ChampionA key aspect of this role is to manage customer-centric communication channels, including chat flows and support metrics.You will work with customers in the USA, utilizing CRM tools to manage customer lifecycles and track engagement. Identify and remove process roadblocks, suggest improvements to management, and...

Customer Service ChampionThe ideal candidate proactively resolves issues and transforms customers into loyal advocates.Key ResponsibilitiesEngage with customers via phone, email and chat utilizing exceptional verbal and written skills.Provide accurate information on products, pricing, and availability.Collaborate with internal teams to meet customer...

Job OverviewWe are seeking a skilled and professional Voice Support Specialist to join our team. The ideal candidate will have excellent English spoken and written communication skills, prior BPO/Customer Support experience, and be comfortable working the night shift during US business hours.

About Flowcall Customer Support RoleFlowcall is a leading AI-powered customer service platform helping direct-to-consumer brands deliver exceptional support across various channels.The OpportunityWe are looking for a skilled Customer Service Representative to support our growing client base. As a key member of our team, you will help clients get the most out...

Job Opportunity: CRM ManagerWe are seeking a seasoned CRM Manager to develop and implement customer relationship strategies that drive business growth. The ideal candidate will have expertise in optimizing the CRM platform, segmenting customer data, and collaborating with sales and marketing teams.Key Responsibilities:Analyze customer data to derive...

Project Manager – IMS/Core Networks (Customer-Facing, Tier 1 Telecoms)Location: Customer project is in India (Remote based, with occasional travel)Contract Duration: to December 2026 (extendable)FPG are looking to engage an experienced Customer project manager with experience of Cloud Core network projects (IMS, Voice, VoLTE core nodes, SDM, HSS, HLR, SBC,...

Incident Response LeadershipWe're seeking a seasoned Incident Manager to drive exceptional customer support and lead our team in strategic incident response.The ideal candidate will bring expertise in command and control frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset.Key Responsibilities:Oversee the...

Travel Operations Manager Job DescriptionWe are seeking a highly skilled Travel Operations Manager to join our team. As a key member of our organization, you will be responsible for handling international flight, hotel, and land component reservations.The successful candidate will optimize bookings for cost-effectiveness and efficiency, prepare quotations,...

Job Title:We are seeking a skilled and experienced Customer Service Representative to join our team.About the Role:This is an exciting opportunity for someone who enjoys working with customers and providing exceptional service. As a Customer Service Representative, you will be responsible for handling customer inquiries, processing orders, and managing...