AI-Powered Customer Experience Expert

1 week ago

kakinada, India beBeeSupport Full time

About Flowcall Customer Support RoleFlowcall is a leading AI-powered customer service platform helping direct-to-consumer brands deliver exceptional support across various channels.The OpportunityWe are looking for a skilled Customer Service Representative to support our growing client base. As a key member of our team, you will help clients get the most out of our platform by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly.Key Responsibilities:Respond to client queries about product usage, features, and best practices.Troubleshoot issues clients face with AI agent performance and platform functionality.Configure and fine-tune AI agents when they're not responding correctly or when clients escalate.Guide clients through setup, onboarding, and ongoing platform optimization.Document common issues and contribute to knowledge bases.Collaborate with cross-functional teams to flag bugs and suggest improvements.What We're Looking For1-3 years of experience in customer service or client support, preferably in a software-as-a-service environment.Strong written and verbal communication skills in English and Hindi.Ability to understand technical products and explain them simply to clients.Problem-solving mindset with attention to detail.Comfortable working across multiple tools and communication channels.Experience with D2C brands customer service is a plus.Why Join Us?Be part of a fast-growing AI startup.Work at the intersection of AI and customer experience.Opportunity to grow as the company scales.Collaborative, no-hierarchy culture.

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