L2 TAC Support Engineer(Looking for Early Joiners)

6 days ago

uttar pradesh, India Incedo Inc. Full time

Role Description4-6 Years of experience in providing L2 TAC support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.Analyse traffic logs, system health alerts, and security events using diagnostic tools.Guide users on best practices for perimeter defence, intrusion prevention, and remote access.Work with customers to resolve device performance, failover, and HA setup issues.Contribute internal knowledge base articles and suggest improvements to existing documentation.Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.Technical SkillsStrong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etcStrong understanding of routing protocols: OSPF, BGP, EIGRP etcHands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc).IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis.Exposure to Syslog, SNMP, and basic scripting for automation/log parsing.Proficiency with CRM tools like Salesforce or Zendesk.Nice-to-have skillsWatchGuard Certified System Professional (WCSP – Firebox) or any firewall certifications.CompTIA Network+ / Security+Cisco CCNA Security Qualifications

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