Mobile Application Support Engineer
1 day ago
Role: Mobile Application SupportLocation: NoidaThis role is responsible for supporting Mobile Application support for IoT projects. Duties & Responsibilities:Respond to the customer on App/Play Stores or on the email received via In-App feedback feature.Try to either provide resolution or guide it to appropriate team ASAP.Mobile Application Supporto Identify, categorize, prioritize, route, track, and close the issues identified/received fromPlay StoreApp StoreInbuilt review feature in Mobile Appo Timely respond to customer reviews on both App & Play stores o Make sure the customer query/issue is resolved to the highest satisfaction level o Get on a bridge/conference call with L1 & customer in case of critical issueso Support Marketing team in all new initiatives to enhance customer delight o Suggest and implement new tools for automating some of these tasks to enhance productivityTo identify, troubleshoot and solve incidents within SLA timelines o Log Analysis of the issues reportedo Update tickets recent status and progress on ticketing toolo Raise a bug for issue in application functionality where a code fix might be neededo Triaging of Mobile App issues on both Play Store & App Store, Web App issuesPlatform (AWS) issues, in case requiredService Mgmt. Reporting o Status Tracking & ReportingContinuous Service Improvemento Process Management & ImprovementQualifications and Experience:Mandatory Bachelor’s degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.4+ years of experience in L2 of managed services / application (mobile & web) support2+ years of experience in the Mobile App Support Good hands-on experience in Customer Centric supportAbility to differentiate between application & platform issues and proven track record of taking them to closurePreferred o Basic understanding of IoT products & services o Mobile App Support tools like AppBot, AppFollow etc.Experience in AWS platform or certified in AWS (Solution Architect/SysOps)Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoTLinuxNoSQL Database (Dynamo DB preferred)Trouble ticketing tools (Jira Software & Jira Service Desk preferred) o Hands on experience on New Relic and AWS Cloudwatch toolsPrior experience in operation support for IoT projects (50,000+ live devices) will be an added advantageITIL certificationL3 Support experience in addition to L2 Skills and Abilities Required:Highly customer-focused and always eager to find a way to enhance customer experienceExcellent troubleshooting & analytical skillsExcellent verbal & written communication skillsWillingness to work in a 24X7 shifts environmentSelf-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.Able to pinpoint business needs and deliver innovative solutionsCan-do positive attitude, always looking to accelerate development.Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
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Mobile Application Developer
2 weeks ago
uttar pradesh, India Medhaj Techno Concept Pvt. Ltd. Full timeHi All, Job Summary: We are seeking a skilled Mobile App Developer to design, develop, and maintain high-quality mobile applications, interacting with microservices. The ideal candidate will have expertise in building scalable, responsive, and user-friendly solutions, integrating with microservices to ensure modularity, flexibility, and performance. You will...
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Mobile Application Developer
2 weeks ago
uttar pradesh, India Medhaj Techno Concept Pvt. Ltd. Full timeHi All, Job Summary: We are seeking a skilled Mobile App Developer to design, develop, and maintain high-quality mobile applications, interacting with microservices . The ideal candidate will have expertise in building scalable, responsive, and user-friendly solutions, integrating with microservices to ensure modularity, flexibility, and performance. You...
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